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Leaving because of poor performance

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Grafter
Posts: 66
Thanks: 2
Registered: ‎09-01-2017

Re: Why I have left Plusnet

I'm within half a mile of the exchange for my area, and i still get this

 

Pinging 1.1.1.1 with 32 bytes of data:
Reply from 1.1.1.1: bytes=32 time=21ms TTL=57
Reply from 1.1.1.1: bytes=32 time=20ms TTL=57
Reply from 1.1.1.1: bytes=32 time=20ms TTL=57
Reply from 1.1.1.1: bytes=32 time=20ms TTL=57
Reply from 1.1.1.1: bytes=32 time=20ms TTL=57
Reply from 1.1.1.1: bytes=32 time=20ms TTL=57
Reply from 1.1.1.1: bytes=32 time=20ms TTL=57

Ping statistics for 1.1.1.1:
    Packets: Sent = 7, Received = 7, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 20ms, Maximum = 21ms, Average = 20ms
Control-C

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Grafter
Posts: 66
Thanks: 2
Registered: ‎09-01-2017

Re: Why I have left Plusnet

to add, if my son is playing fifa, and i start gaming, we can tell straight off the bat and is straight upstairs giving me what for.. PN are rubblish

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Grafter
Posts: 123
Thanks: 2
Registered: ‎06-01-2015

Re: Why I have left Plusnet

Sure.

But you may be making uneducated assumptions that the issue lies with plusnet when it may well not.

I mean...
I can be streaming video on the TV while gaming with no noticeable impact on lag or latency.

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Grafter
Posts: 66
Thanks: 2
Registered: ‎09-01-2017

Re: Why I have left Plusnet

How experienced and educated must one need to be?  I've worked 1st and 2nd line as a NOC engineer for a few MSP, working with BT, and virgin for business.. but never PN. Do PN do business broadband?

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Hero
Posts: 4,666
Thanks: 1,356
Fixes: 25
Registered: ‎30-07-2008

Re: Why I have left Plusnet

Yes.

Ω is where the is
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Aspiring Hero
Posts: 12,490
Thanks: 600
Fixes: 19
Registered: ‎01-09-2007

Re: Why I have left Plusnet

PN do business broadband - but it will cost you.

jeremy@hector ~ $ ping www.bbc.co.uk
PING www.bbc.net.uk (212.58.249.212) 56(84) bytes of data.
64 bytes from bbc-vip150.lbh.bbc.co.uk (212.58.249.212): icmp_seq=1 ttl=54 time=6.16 ms
64 bytes from bbc-vip150.lbh.bbc.co.uk (212.58.249.212): icmp_seq=2 ttl=54 time=6.17 ms
64 bytes from bbc-vip150.lbh.bbc.co.uk (212.58.249.212): icmp_seq=3 ttl=54 time=6.50 ms
64 bytes from bbc-vip150.lbh.bbc.co.uk (212.58.249.212): icmp_seq=4 ttl=54 time=6.29 ms
^C
--- www.bbc.net.uk ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3005ms
rtt min/avg/max/mdev = 6.167/6.285/6.500/0.156 ms

I hope you are not using wireless or power plugs - I use a wired ethernet connection.

 

It's the distance to the cabinet that counts.

"In The Beginning Was The Word, And The Word Was Aardvark."

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Grafter
Posts: 66
Thanks: 2
Registered: ‎09-01-2017

Re: Why I have left Plusnet

Pinging BBC.CO.UK [151.101.0.81] with 32 bytes of data:
Reply from 151.101.0.81: bytes=32 time=21ms TTL=58
Reply from 151.101.0.81: bytes=32 time=21ms TTL=58
Reply from 151.101.0.81: bytes=32 time=21ms TTL=58
Reply from 151.101.0.81: bytes=32 time=21ms TTL=58

Ping statistics for 151.101.0.81:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 21ms, Maximum = 21ms, Average = 21ms

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Grafter
Posts: 66
Thanks: 2
Registered: ‎09-01-2017

Re: Why I have left Plusnet

I installed cat6 in my home.

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Grafter
Posts: 123
Thanks: 2
Registered: ‎06-01-2015

Re: Why I have left Plusnet

Looking back to December 2017 you'd stated you were leaving plusnet then...
I guess we'll see you in another year? :3

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Grafter
Posts: 66
Thanks: 2
Registered: ‎09-01-2017

Re: Why I have left Plusnet

NBK, do you work for PN? I wish I had left 2017, even with the added cost!

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Grafter
Posts: 123
Thanks: 2
Registered: ‎06-01-2015

Re: Why I have left Plusnet

work for a yorkshire business?!

not in a million years! it was hard enough signing up with the yorkshire lot! :3

 

But like I said, I've had none of the issues you've described, my ping is half yours, your issues may be related to the area you're in, the game servers you're playing on etc.

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Grafter
Posts: 66
Thanks: 2
Registered: ‎09-01-2017

Re: Why I have left Plusnet

Wern't PN based in London, back in 2009ish?

 

I work away a lot so I've kept it with PN simply for convienence, but I've had enough

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Pro
Posts: 405
Thanks: 123
Fixes: 1
Registered: ‎21-02-2013

Re: Why I have left Plusnet

PN have never been based in London. HQ in Sheffield, secondary site in Leeds
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Community Veteran
Posts: 19,107
Thanks: 452
Fixes: 21
Registered: ‎31-08-2007

Re: Why I have left Plusnet

@royleestoves What's your connection (sync) speed? (Not your download speed, you'll need to look at your router stats).

Those ping times to me look fairly typical for ADSL.

PN Gateways are/were in London - I've not been keeping up with all this lately Sad

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Grafter
Posts: 66
Thanks: 2
Registered: ‎09-01-2017

Re: Why I have left Plusnet

It's never been so bad. Son is wired to the router watching Netflix, and I'm trying to play pubg 176% packet loss. Pubg demands little bandwidth!