Leading question about Fibre Broadband speeds... BT vs Plusnet
Depending on the router, the line quality and the dslam, mine defaults to 6db (I can and did adjust it on adsl) but now goes to 3db or occasionaly 4db on connection, with no intervention by me.
Of course my dslam is made by a company we must not mention 
and the router does not use broadcom chips afaik.
My line couldn't cope with a 3dB 'target', this was confirmed on BT, then Sky and Plusnet were not so sure
But until recently, my SNR could drop to 0.8dB and the H1 would cough and poop itself. Since putting my H6 online I've seen the SNR go as low as 2.2dB but not seen it go any lower - but the last OR guy did cut some blue beans out the circuit, so it's possible this fixed my SNR issue.
Well as it's multiple users from the same cabinet then I'd have thought they'd be duty bound to replace the faulty gear, even if that meant putting a new cab next to it, to allow for spare capacity, thus future proofing it. Yes it'll cost them in the short term but long term you'd not need to keep calling them out, thus in the end it would more than likely cost them less than the repeat visits.
If I owned Openreach I'd splash the cash, but we all know what their owners are like....
Plusnet may be able to speak to 'their suppliers' (some staff don't/won't/daren't name them), Hope 'n' Pray, and see if there's any plans to do anything or nothing at all.
Sorry for the issues with your line.
I can see the engineer who went out last Tuesday advised that if the problem continued then the next step would be to open a REIN investigation to investigate further. So far your speeds seem to be holding steady at 33mbps with no drops over the past 2 days. If things start dropping again, we'll need to arrange another engineer visit to start a REIN case.
Let us know how things go over the next few days.
Hello @JonesTheSteam,
After checking the history of the fault, I can see that a REIN investigation has already taken place and it was determined that the FEC errors stopped occurring when the main power feed to your property was turned off. As you have tested with a UPS and the line has remained stable when the mains power is on, this cannot be this source that is the cause of REIN.
With regards to the properties either side of yours, the source of interference may be near the routing of your line rather than your two neighbors. However, we cannot be certain of this without our suppliers continuing the investigation.
Your road may be affected by a certain fault but our suppliers haven't provided us any information to say that this is the case. Checking my emails from Openreach incident team, I can see occasions where service outages impacted some end users but there is no confirmation of exactly what the issues is except from been advised of planned engineer works. These have all been cleared and we have not received one since 04/05/2019.
I'm afraid we have to allow our suppliers full control of the repair therefore, if the issue persists an engineers visit will be required.
Thank you.
Thank you for getting back in touch @JonesTheSteam,
If the sync speed of your service is unable to achieve within the minimum guaranteed access line speed of 30Mb and this is confirmed by Openreach, you are free to exit a contract without early termination fees. If you are out of contract, you can continue to use the service but we wouldn't be able to investigate issues with sync speed moving forward.
I can't provide you an accurate answer on the priority of a repair if the issue is within Openreach's infrastructure as it is dependent on what the issue is and what is required to resolve the fault. If the circuit continues to drop we can escalate the matter further within Openreach.
FTTP isn't something that we provide although we used to have a trial available and I don't have any information to share on when it will become available to you.
Thanks again.