cancel
Showing results for 
Search instead for 
Did you mean: 

Latency spikes

Plusnet Help Team
Plusnet Help Team
Posts: 14,307
Thanks: 4,458
Fixes: 726
Registered: ‎21-04-2017

Re: Latency spikes

OK cool that's promising, keep us posted please.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
grantmdh
Dabbler
Posts: 16
Thanks: 3
Registered: ‎17-05-2019

Re: Latency spikes

@Gandalf 

I left it pinging pingbox1.thinkbroadband.com for 7 hours, I'm still experiencing spikes but no where near as common.

 

Ping statistics for 80.249.99.164:
Packets: Sent = 25473, Received = 25472, Lost = 1 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 811ms, Average = 12ms

 

Tracing route to pingbox1.thinkbroadband.com [80.249.99.164]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms dsldevice.lan [192.168.1.254]
2 210 ms 57 ms 42 ms vl241.ptw-ag02.plus.net [84.93.253.120]
3 11 ms 11 ms 11 ms 84.93.253.123
4 11 ms 11 ms 11 ms core1-BE1.southbank.ukcore.bt.net [195.99.125.130]
5 28 ms 11 ms 11 ms peer8-et-3-0-2.telehouse.ukcore.bt.net [109.159.252.182]
6 * * * Request timed out.
7 12 ms 15 ms 14 ms po4-31.core-rs2.thdo.ncuk.net [80.249.97.85]
8 11 ms 12 ms 12 ms pingbox1.thinkbroadband.com [80.249.99.164]

Trace complete.

Tracing route to pingbox1.thinkbroadband.com [80.249.99.164]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms dsldevice.lan [192.168.1.254]
2 76 ms 77 ms 54 ms vl241.ptw-ag02.plus.net [84.93.253.120]
3 11 ms 11 ms 11 ms 84.93.253.123
4 12 ms 12 ms 12 ms core1-BE1.southbank.ukcore.bt.net [195.99.125.130]
5 22 ms 14 ms 13 ms peer8-et-3-0-2.telehouse.ukcore.bt.net [109.159.252.182]
6 * * * Request timed out.
7 15 ms 12 ms 12 ms po4-31.core-rs2.thdo.ncuk.net [80.249.97.85]
8 11 ms 11 ms 11 ms pingbox1.thinkbroadband.com [80.249.99.164]

Trace complete.

Tracing route to pingbox1.thinkbroadband.com [80.249.99.164]
over a maximum of 30 hops:

1 1 ms <1 ms 3 ms dsldevice.lan [192.168.1.254]
2 41 ms 39 ms 27 ms vl241.ptw-ag02.plus.net [84.93.253.120]
3 12 ms 11 ms 11 ms 84.93.253.123
4 11 ms 11 ms 11 ms core1-BE1.southbank.ukcore.bt.net [195.99.125.130]
5 11 ms 11 ms 12 ms peer8-et-3-0-2.telehouse.ukcore.bt.net [109.159.252.182]
6 * * * Request timed out.
7 13 ms 14 ms 15 ms po4-31.core-rs2.thdo.ncuk.net [80.249.97.85]
8 11 ms 11 ms 11 ms pingbox1.thinkbroadband.com [80.249.99.164]

Trace complete.

Tracing route to pingbox1.thinkbroadband.com [80.249.99.164]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms dsldevice.lan [192.168.1.254]
2 220 ms 177 ms 77 ms vl241.ptw-ag02.plus.net [84.93.253.120]
3 12 ms 11 ms 11 ms 84.93.253.123
4 17 ms 12 ms 11 ms core1-BE1.southbank.ukcore.bt.net [195.99.125.130]
5 12 ms 12 ms 11 ms peer8-et-3-0-2.telehouse.ukcore.bt.net [109.159.252.182]
6 * * * Request timed out.
7 13 ms 12 ms 13 ms po4-31.core-rs2.thdo.ncuk.net [80.249.97.85]
8 11 ms 12 ms 12 ms pingbox1.thinkbroadband.com [80.249.99.164]

Trace complete.

Tracing route to pingbox1.thinkbroadband.com [80.249.99.164]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms dsldevice.lan [192.168.1.254]
2 144 ms 99 ms 20 ms vl241.ptw-ag02.plus.net [84.93.253.120]
3 11 ms 11 ms 11 ms 84.93.253.123
4 11 ms 11 ms 11 ms core1-BE1.southbank.ukcore.bt.net [195.99.125.130]
5 11 ms 12 ms 11 ms peer8-et-3-0-2.telehouse.ukcore.bt.net [109.159.252.182]
6 * * * Request timed out.
7 12 ms 12 ms 12 ms po4-31.core-rs2.thdo.ncuk.net [80.249.97.85]
8 11 ms 11 ms 11 ms pingbox1.thinkbroadband.com [80.249.99.164]

Trace complete.

Tracing route to pingbox1.thinkbroadband.com [80.249.99.164]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms dsldevice.lan [192.168.1.254]
2 145 ms 122 ms 146 ms vl241.ptw-ag02.plus.net [84.93.253.120]
3 12 ms 11 ms 13 ms 84.93.253.123
4 11 ms 11 ms 11 ms core1-BE1.southbank.ukcore.bt.net [195.99.125.130]
5 12 ms 12 ms 12 ms peer8-et-3-0-2.telehouse.ukcore.bt.net [109.159.252.182]
6 * * * Request timed out.
7 34 ms 52 ms 13 ms po4-31.core-rs2.thdo.ncuk.net [80.249.97.85]
8 11 ms 11 ms 13 ms pingbox1.thinkbroadband.com [80.249.99.164]

Trace complete.

Plusnet Help Team
Plusnet Help Team
Posts: 1,590
Thanks: 263
Fixes: 55
Registered: ‎26-03-2018

Re: Latency spikes

Ok @grantmdh 

 

So things seem to be going in the right direction, would you agree? 

 

How has the service been since you last posted (if you have been able to use it at all) ? 

 

Thanks, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
grantmdh
Dabbler
Posts: 16
Thanks: 3
Registered: ‎17-05-2019

Re: Latency spikes

It's essentially how it was before.

Plusnet Help Team
Plusnet Help Team
Posts: 14,307
Thanks: 4,458
Fixes: 726
Registered: ‎21-04-2017

Re: Latency spikes

Thanks for the update, I've added a reply over Here.

While this is your thread and it appears this may be related to the issues discussed over there it may be worth keeping replies to that thread to keep things in one place. Although any point if you feel that what you're experiencing is straying away from what they're experiencing etc feel free let us know here.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team