Latency spikes
Hi @grantmdh
I've had a check of the connection and there might something out of place somewhere as we can see some disconnections on the line as shown on the image below even though it has improved in the last couple of days:
There were also some errors detected when testing the line which might be causing the issue you are having. Although our tests aren't picking up exactly what's causing the issue so we will have to do some troubleshooting to start ruling things out.
I'd recommend starting with basic checks here
And if that doesn't help the next thing would be to rule your internal wiring out by plugging the connection into your test socket which is under the faceplate of your master socket and seeing if the drops stop. This rules out internal wiring, face plates and extension sockets as being the cause. How to locate the test socket and set your connection into it can be found here
Please let us know how it goes once you've followed the above steps.
Thanks for getting back to us.
Dynamic IPs are assigned from a small pool which are specific to your location so the odds are you'll get very similar ones. If you can switch your router off overnight then back on in the morning, you should hopefully pick up a different range.
Let us know how this goes as I'd be interested to know if this resolves the issue or doesn't either way.
Hi @grantmdh,
When you're noticing latency spikes, is there any particular combination of what's in use alongside YouTube/Twitch being streamed? For example, are there any downloads going on, or online games being played? Inversely, are you streaming something or uploading files yourself?
Thanks for the traceroutes.
I've added the Pro Addon to your account to try to prioritise gaming traffic above all others.
As this is normally chargeable I've also added a credit to make sure we don't charge for this.
Can you let us know what your traceroutes look like now while you're streaming?