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Latency has gone from 20ms to 35ms>

brownyy
Grafter
Posts: 25
Registered: ‎15-11-2013

Re: Latency has gone from 20ms to 35ms>

 

 

Moderators Note: Personal information removed

adam945
Plusnet Help Team
Plusnet Help Team
Posts: 867
Thanks: 195
Fixes: 48
Registered: ‎01-12-2020

Re: Latency has gone from 20ms to 35ms>

Thanks a lot for providing the details, something quite odd is going on, in that I've been unable to get into your router. I've just sent out a new Plusnet Hub One, waiving all P&P fees, to see if this helps with your connection. I've also sent out a returns bag if you wouldn't mind popping the previous router in the post? Smiley

 

 

Moderators Note: Typo corrected.

 Adam
 Plusnet Help Team - Leeds
brownyy
Grafter
Posts: 25
Registered: ‎15-11-2013

Re: Latency has gone from 20ms to 35ms>

Thank you, yes I will send old one back . Once received and plugged in should I get back to you on this post with the details?
Cheers
adam945
Plusnet Help Team
Plusnet Help Team
Posts: 867
Thanks: 195
Fixes: 48
Registered: ‎01-12-2020

Re: Latency has gone from 20ms to 35ms>

Great stuff @brownyy

Give us a shout if you need anything else in the meantime Smiley

 

 Adam
 Plusnet Help Team - Leeds
brownyy
Grafter
Posts: 25
Registered: ‎15-11-2013

Re: Latency has gone from 20ms to 35ms>

@adam945 hi I have received my new router today. The speeds have gone back to where they should be averaging around 34Mbps download and 6Mbps upload. My ping is still high at 32ms is there away to reset the dlm as I’m concerned the DSLAM may lock me on high interleaved?
As my connection hasn’t been stable for awhile?

Thanks
adam945
Plusnet Help Team
Plusnet Help Team
Posts: 867
Thanks: 195
Fixes: 48
Registered: ‎01-12-2020

Re: Latency has gone from 20ms to 35ms>

Good morning @brownyy

Thanks a lot for reaching out, glad to hear that your speeds are back to where they should be.

To be honest, a high ping can be caused by a wide range of issues, including the servers being used by external institutions. Sometimes though, a high ping can be associated with underlying line issues, however I've run ran a KBD and RRT on the line, which is not showing any issues whatsoever.

Have you done any internal troubleshooting at all? You can find further steps to take here.

 

KBD
GEA Test Detail
Circuit ID NA Service ID  
 
 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 37.0 Mbps
Upstream Speed 6.2 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 764.1
Upstream Rate Assessment Very Good
Downstream Rate Assessment Low
Interference Pattern Regular Interference Observed Daily
Service Impact No Impact Observed
Interference Duration Longest Occurrence ;00:00to23:45
Interference Location Customer Premise
Interference Observed In Days 14
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream traffic detected
Technology VDSL
DP Type External
Profile Name 0.128M-40M Downstream, Interleaving Low - 0.128M-10M Upstream, Error Protection Off
Time Stamp 2021-08-28T09:45:00
Parameters MIN MAX AVG
Down Stream Line Rate 32.2 Mbps 39.9 Mbps 37.0 Mbps
Up Stream Line Rate 6.2 Mbps 9.9 Mbps 8.8 Mbps
Up Time 743.0 Sec 900.0 Sec 899.5 Sec
Retrains 0.0 3.0 0.0
 Adam
 Plusnet Help Team - Leeds
brownyy
Grafter
Posts: 25
Registered: ‎15-11-2013

Re: Latency has gone from 20ms to 35ms>

@adam945 i have done a trace route and everything internally was 1ms as soon as it leaves it’s 30+.
What does downstream assessment low mean?

Also I’ve been charged postage and packaging 🥲
adam945
Plusnet Help Team
Plusnet Help Team
Posts: 867
Thanks: 195
Fixes: 48
Registered: ‎01-12-2020

Re: Latency has gone from 20ms to 35ms>

The Downstream Assessment relates to the current sync speed, in relation to the speeds that can actually be achieved on the line itself, and previous sync speeds. There's no doubt that the sync speed has decreased very slightly lately, however there are no underlying faults, and the sync speed on your line is still within estimates (37Mbps) - so we wouldn't raise a fault in this scenario.

 Adam
 Plusnet Help Team - Leeds