Latency has gone from 20ms to 35ms>

[#1]

Moderators Note: Personal information removed

[#2]

Thanks a lot for providing the details, something quite odd is going on, in that I've been unable to get into your router. I've just sent out a new Plusnet Hub One, waiving all P&P fees, to see if this helps with your connection. I've also sent out a returns bag if you wouldn't mind popping the previous router in the post?

Moderators Note: Typo corrected.

[#3]

Thank you, yes I will send old one back . Once received and plugged in should I get back to you on this post with the details?
Cheers

[#4]

Great stuff @brownyy

Give us a shout if you need anything else in the meantime

[#5]

@adam945 hi I have received my new router today. The speeds have gone back to where they should be averaging around 34Mbps download and 6Mbps upload. My ping is still high at 32ms is there away to reset the dlm as I’m concerned the DSLAM may lock me on high interleaved?
As my connection hasn’t been stable for awhile?

Thanks

[#6]

Good morning @brownyy

Thanks a lot for reaching out, glad to hear that your speeds are back to where they should be.

To be honest, a high ping can be caused by a wide range of issues, including the servers being used by external institutions. Sometimes though, a high ping can be associated with underlying line issues, however I've run ran a KBD and RRT on the line, which is not showing any issues whatsoever.

Have you done any internal troubleshooting at all? You can find further steps to take here.

KBD

GEA Test Detail
Circuit ID	NA	Service ID

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	37.0 Mbps
Upstream Speed	6.2 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	764.1
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Low
Interference Pattern	Regular Interference Observed Daily
Service Impact	No Impact Observed
Interference Duration Longest Occurrence	;00:00to23:45
Interference Location	Customer Premise
Interference Observed In Days	14
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream traffic detected
Technology	VDSL
DP Type	External
Profile Name	0.128M-40M Downstream, Interleaving Low - 0.128M-10M Upstream, Error Protection Off
Time Stamp	2021-08-28T09:45:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	32.2 Mbps	39.9 Mbps	37.0 Mbps
Up Stream Line Rate	6.2 Mbps	9.9 Mbps	8.8 Mbps
Up Time	743.0 Sec	900.0 Sec	899.5 Sec
Retrains	0.0	3.0	0.0

[#7]

@adam945 i have done a trace route and everything internally was 1ms as soon as it leaves it’s 30+.
What does downstream assessment low mean?

Also I’ve been charged postage and packaging 🥲

[#8]

The Downstream Assessment relates to the current sync speed, in relation to the speeds that can actually be achieved on the line itself, and previous sync speeds. There's no doubt that the sync speed has decreased very slightly lately, however there are no underlying faults, and the sync speed on your line is still within estimates (37Mbps) - so we wouldn't raise a fault in this scenario.