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Latency Over Double

Jake-Farmer
Newbie
Posts: 3
Registered: ‎23-11-2017

Latency Over Double

Hi,

I've recently upgraded to fibre and during the first few days of my service I had a latency of 12ms then after about 5 days my ping is now 40ms, my download / upload speed hasn't changed. it may not seem like much but I'm a gamer and it makes a huge difference.

 

Could anyone explain why this might have happened? I'd really love the 12ms back! 

 

Thanks,

Jake

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,654
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Latency Over Double

Hi there, 

 

Line tests have picked up on a potential issue, it's a mismatch between speed profiles on two of our supplier's systems. 

 

Can you report this over at http://faults.plus.net please and let me know when you have? 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Jake-Farmer
Newbie
Posts: 3
Registered: ‎23-11-2017

Re: Latency Over Double

Thank you for your reply. I am actually with John Lewis (part of Plusnet) so i will need to report this on their website. I should be getting around a 15 download as well going on the distance I am from the cabinet but am only getting 6!