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Large reduction in fibre speed since joining Plusnet

MCDON1
Newbie
Posts: 1
Registered: 01-09-2016

Large reduction in fibre speed since joining Plusnet

I joined Plusnet on the Unlimited Fibre 80/20 package in 2013. At the time i was getting 59 Down and 18 Up. This was inline with the BT prediction of what my line was capable of.

What i have noticed is that this speed has drifting down and currently stands at 42 Down and 10 Up.

My package is Unlimited Fibre Extra using the Plusnet hub one router/modem (which has been prone to dropping the line around once a week, where as the separate BT modem and technicolor tg582n router was rock solid but with poorer WiFi).

Can someone from Plusnet take a look at this for me and check my line for faults/configuration errors.

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 5,623
Thanks: 533
Fixes: 205
Registered: 01-01-2012

Re: Large reduction in fibre speed since joining Plusnet

Our tests aren't showing any obvious cause.

I'd recommend raising a fault at https://faults.plus.net to see if we can look at getting a engineer out to check.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team