Large reduction in fibre speed since joining Plusnet
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Large reduction in fibre speed since joining Plusnet
01-09-2016 8:24 PM
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I joined Plusnet on the Unlimited Fibre 80/20 package in 2013. At the time i was getting 59 Down and 18 Up. This was inline with the BT prediction of what my line was capable of.
What i have noticed is that this speed has drifting down and currently stands at 42 Down and 10 Up.
My package is Unlimited Fibre Extra using the Plusnet hub one router/modem (which has been prone to dropping the line around once a week, where as the separate BT modem and technicolor tg582n router was rock solid but with poorer WiFi).
Can someone from Plusnet take a look at this for me and check my line for faults/configuration errors.
Re: Large reduction in fibre speed since joining Plusnet
02-09-2016 9:04 AM
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Our tests aren't showing any obvious cause.
I'd recommend raising a fault at https://faults.plus.net to see if we can look at getting a engineer out to check.
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