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Lagging while online gaming

puglord1973
Grafter
Posts: 28
Thanks: 3
Registered: 19-11-2014

Lagging while online gaming

Hi all,

 

This week i have suffered really bad lag so much as i see the opposition freeze the suddenly reappear in a different place. This probably happens approx every 30 secs and is really anoying.

 

Here is a link to my ping monitor

http://www.thinkbroadband.com/ping/share/72fe78537625dfff78c1f72e9a271256.html

Does this look normal?

11 REPLIES
jackieyu247
Newbie
Posts: 2
Thanks: 1
Registered: 17-09-2016

Re: Lagging while online gaming

Getting the same issue on CSGO. I have my net_graph 1 on and its showing im recieving 5-7 % packet loss then every 30 seconds it spikes up to around 30% and its literally unplayable. My internet is fine as my ping is around 20ms then I have 55 download and 17 upload. PlusNet?? Is everyone at the headquarters asleep?

raidersan
Newbie
Posts: 1
Registered: 17-09-2016

Re: Lagging while online gaming

Hi,

Same problem here, my game (BF4) has suddenly become unplayable since the beginning of the week. I am in the Woking area, where are you? 

puglord1973
Grafter
Posts: 28
Thanks: 3
Registered: 19-11-2014

Re: Lagging while online gaming

For me it's Black Ops 3......speed test results http://www.speedtest.net/my-result/a/2219281613

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: Lagging while online gaming

First of all what does it say here http://usertools.plus.net/@gateway/

if you are on PN new network Embarrassed it could be part of this massive thread https://community.plus.net/t5/Fibre-Broadband/High-packet-loss-and-other-DNS-issues/td-p/1354749

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
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puglord1973
Grafter
Posts: 28
Thanks: 3
Registered: 19-11-2014

Re: Lagging while online gaming

It says

 

Sorry, the tool failed to identify your gateway; this does not mean that anything is wrong with your connection.

Posting the following information as a reply to the Gateway Checker Issues topic in the Community forums will help us to diagnose the problem.

  • core2-hu0-18-0-0.colindale.ukcore.bt.net (62.172.103.16) 6.041 ms
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: Lagging while online gaming

puglord1973 you are on the New Network Undecided
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
puglord1973
Grafter
Posts: 28
Thanks: 3
Registered: 19-11-2014

Re: Lagging while online gaming

So that isn't a good thing then I assume! 😥

 

Do I need to raise it as an issue or is there a case open which will sort it out already if there is a known issue with the new network.

Moderator
Moderator
Posts: 26,953
Thanks: 1,753
Fixes: 135
Registered: 14-04-2007

Re: Lagging while online gaming

They are working on it, ETA unknown Sad

Customer and Forum Moderator.

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: Lagging while online gaming

They are working on it HuhHuh  5 weeks now

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
KS25
Grafter
Posts: 85
Thanks: 1
Registered: 19-07-2016

Re: Lagging while online gaming

@puglord1973  complain via chat or phone them... tell them the issue and that you want a static IP, some have reported getting it for free instead of paying a fiver, and it's likely to work as it bypasses the colindale gateway (the one that is causing all the fuss)

Tench
Dabbler
Posts: 20
Thanks: 6
Registered: 22-04-2015

Re: Lagging while online gaming

Online games totally unplayable right now. De-sync due to packet loss, warping and rubber-banding all over the place.