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LOL@ Welcome to faster upload speeds for Unlimited Fibre

ukguy1
Grafter
Posts: 44
Thanks: 17
Registered: 29-06-2016

LOL@ Welcome to faster upload speeds for Unlimited Fibre

lol @ 9.5Mbps (that’s 5 x faster).**

 

We get 0.5mb uploads on broadband

Still get 0.5 uploads on fibre after nearly 10 years

 

Yet for 3 years there has been a 300mb cable underground at our gate laying redundant.

OK to give some 9.5mb but we pay the same as them Plusnet, how about DECREASING our price instead of increasing it?

After all, downloads struggle to reach 20mb on a good day. Superfast?

If I connect to EE 4G i get 50mb up, 70mb down from the same chair.

 

And yes, blame BT... aka BT openreach aka plusnet

Why do I bother writing this? Because you antagonised me by increasing uploads when you don't care about long term customers who can't even get 1.9mb!

6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,382
Thanks: 239
Fixes: 67
Registered: 27-04-2007

Re: LOL@ Welcome to faster upload speeds for Unlimited Fibre

Hi there, 

 

I hear what you're saying and understand the frustration. We're part of the BT group of companies as are Openreach but we're not them and vice versa. All that means is that the upload speed available is determined by the technologies available at the cabinet/local exchange and the length of your line is also a factor. That means if we offer an increase to what's available it unfortunately won't impact on everyone if their estimates are well below that value.

 

In your case you are seeing an upload close to the maximum available to you (which you can see by entering your number over at https://www.dslchecker.bt.com/) 

 

The important thing is we can look at this and there's a good chance we can help you achieve a little better. Assuming as most do that you connect over WiFi have you ever tested speeds over a wired connection to see if the upload looks any better?

 

You might also want to try connecting to the test socket too: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
ukguy1
Grafter
Posts: 44
Thanks: 17
Registered: 29-06-2016

Re: LOL@ Welcome to faster upload speeds for Unlimited Fibre

Thanks Adam, however I know all this and tried everything.

0.5 is the max we can get, it's marginally different as wired. The 0.4-0.55 fluxuation on the speed tests are within the same region.

I appreciate what you are saying and agree BT openreach etc are all separate, it's just frustrating and laughable the difference between advertising, marketing and reality.

There's a fibre cable laying under the ground unused yet we have to talk about wired connections to get 0.1 extra down a 1 mile copper cable, 70 years old to the village.... running next to the shiny new unused fibre cable.

Only in Britain :-)

Plusnet Help Team
Plusnet Help Team
Posts: 8,305
Thanks: 2,510
Fixes: 412
Registered: 21-04-2017

Re: LOL@ Welcome to faster upload speeds for Unlimited Fibre

No worries.

Have you tried querying this with Openreach? I'd fill out this form.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
ukguy1
Grafter
Posts: 44
Thanks: 17
Registered: 29-06-2016

Re: LOL@ Welcome to faster upload speeds for Unlimited Fibre

Thanks, I've filled that form in and questioned the unused cable, lets see what they come back with. Worth a go!

Moderator
Moderator
Posts: 18,576
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Registered: 11-01-2008

Re: LOL@ Welcome to faster upload speeds for Unlimited Fibre

Moderators Note.

Moved to Fibre from broadband

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Plusnet Help Team
Plusnet Help Team
Posts: 8,305
Thanks: 2,510
Fixes: 412
Registered: 21-04-2017

Re: LOL@ Welcome to faster upload speeds for Unlimited Fibre

No problems.

Let us know what response you receive, I'd be interested to know.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team