LLUMS case, intermittent//no broadband

[#1]

Hi Plusnet,

Currently the broadband is unstable due to the fibre port in the cabinet being faulty and there's no new ports to put me on. This means that I have had no internet last week and intermittent connections this week because I am still on the faulty port. This has been highly disruptive as I am suppose to be working from home but last week I had no connection at all. 

To my understanding from my various calls to Plusnet, I'm basically waiting for someone at BT to address the LLUMS case and fix it.

I'm am concerned because one of the Plusnet support specialists have told me that a LLUMS case normally takes at least several weeks, and with the lockdown going on I was advised that this could take even longer. At the moment it looks like I have internet, but since I am on a faulty port this means that the broadband could break at any time. I am supposed to work from home with an unreliable connection that can cut off at any time, and to think I have to endure this for several more weeks is quite depressing.

I would appreciate it if this issue can be relayed to the necessary people to be dealt with in a satisfactory time.

Many thanks!

[#2]

Thanks for your post @James123 and apologies for the delayed response. I'm sorry for the issues you've had with your broadband as a result of a faulty port at the cabinet. 

LLUMS cases can take anywhere from a day to a month depending on what work is required. Generally if the port can be repaired or the engineers have a spare port to replace it with, it's quick however if they need to order new equipment in, that's normally where protracted delays occur. 

I've checked the fault report with our suppliers and I can see this was identified on the 18th March and appears to be fixed as of the 23rd March as you've had a stable connection since then:

Line tests aren't showing any issues now and your router's getting a speed of 75mbps.

Can you confirm that everything's working as it should be now?