LAN Port keeps dropping
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LAN Port keeps dropping
09-12-2017 10:45 PM
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Hello! I recently started having some problems with my connection. This all started just a few days ago - wish it went away already! The LAN port keeps dropping, not able to make a connection between my machine and the router. Any help would be appreciated. Attached a screenshot of the router page. Thanks!
Re: LAN Port keeps dropping
09-12-2017 10:55 PM
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Re: LAN Port keeps dropping
09-12-2017 11:29 PM - edited 09-12-2017 11:36 PM
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Yes, tried two cables and two ports. None of which seem to work. Screenshot: LAN Port 1
Edit: I have tried a second machine too, and can confirm that it doesn't work either. two cables, all ports, two devices. Makes me think the router is at fault?
Re: LAN Port keeps dropping
10-12-2017 11:36 AM
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Is the wireless link stable? If so that would be further evidence that it's most probably a duff router.
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Re: LAN Port keeps dropping
10-12-2017 11:38 AM
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Re: LAN Port keeps dropping
10-12-2017 11:41 AM
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The next step has got to be a replacement router. If you don't want to spend real money before being absolutely sure then get a cheap one from Ebay. It's always good to have a spare anyway.
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Re: LAN Port keeps dropping
10-12-2017 11:44 AM
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Re: LAN Port keeps dropping
10-12-2017 11:49 AM
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Its all here:
https://community.plus.net/t5/My-Router/Use-a-BT-Hub-2-3-4-or-5-on-a-Plusnet-connection/td-p/1192234
Good luck
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Re: LAN Port keeps dropping
10-12-2017 12:06 PM
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Thansk for the help! Turns out, it is a faulty router. The Home Hub works perfectly! What steps should I take now? Would PlusNet send me a replacement router, or should I stick to the homehub/buy a new router?
Re: LAN Port keeps dropping
10-12-2017 12:40 PM
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The Plusnet Hub One is no more that a Home Hub 5a with a different coloured case and slightly tweeked firmware. Consequently if you are happy with your current set up then I would stick with it. If Plusnet will give you a hub for the cost of the postage then it's worth having one for a spare but it's not worth buying a new one.
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Re: LAN Port keeps dropping
10-12-2017 12:52 PM
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I had a router do a similar thing to me. Internet worked over wi-fi (so not the connection), not through Ethernet. I think the switch in the router died.
As @Baldrick1 says if it can get hold of a cheapo spare, just for the peace of mind so you've got a backup available. Can't remember whether if PlusNet supply you one, you have to take out a new minimum length term.
There are plenty knocking around eBay though that don't cost much.
Re: LAN Port keeps dropping
10-12-2017 5:08 PM
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Re: LAN Port keeps dropping
11-12-2017 4:38 PM
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Hi there. I'm sorry to hear you're experiencing connection problems.
As the router we've sent you is under warranty, I'll send a replacement out to you now and it should be with you soon.
Can you let us know how it goes when you receive it?
Re: LAN Port keeps dropping
11-12-2017 5:15 PM
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Re: LAN Port keeps dropping
14-12-2017 4:29 PM
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Received the router today, works flawlessly! Thank you! Should I send the old one back? Asking, since I got a blue return bag. Also, it was delivered to my previous address? Would you mind fixing that up for me, please? Yet again, huge thanks for reaching out to me.
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