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Kguard DVR SMTP Problems

keiron26
Newbie
Posts: 3
Registered: ‎27-09-2017

Kguard DVR SMTP Problems

Hi 

I am having issues with the SMTP email alert settings when i moved over to plusnet it stopped working and i got told by a friend that plusnet blocks smtp connections unless i use plusnet smtp server but i dont know how to set one up

someone please help me 

 


Current settings
SSL off 
SMTP Port: 587
SMTP SERVER: smtp.plus.net
SENDER EMAIL [Removed]
CANT GIVE PASSWORD
CANT GIVE RECEIVER EMAIL 
but i can confirm both password and receiver email are correct 

 

I keep getting unknown error or remote smtp server connection time-out! 

 

i dunno what else to do 
Thanks 

Moderator's note by Mike (Mav): Personal email removed from a public forum.

5 REPLIES
Highlighted
Community Gaffer
Community Gaffer
Posts: 13,582
Thanks: 1,267
Fixes: 103
Registered: ‎04-04-2007

Re: Kguard DVR SMTP Problems

We don't block third party SMTP connections and your settings look OK. If you configure an email client like Outlook/Thunderbird to use these settings then does it work? I assume the DVR is connected to the Plusnet line, and that your account is activated/up and running? Do you have any success if you change the port to 25?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

dannyboy75
Rising Star
Posts: 110
Thanks: 20
Registered: ‎06-08-2015

Re: Kguard DVR SMTP Problems

SMTP testers can also be useful in these situations. SMTP Diagnostics is a fully functional trial version which I've used before:

 

http://www.whitepeaksoftware.com/smtp-diagnostics/

keiron26
Newbie
Posts: 3
Registered: ‎27-09-2017

Re: Kguard DVR SMTP Problems

Thank toy for your help the softwares like a dream and i know now the problem is with my dvr again thank you for your help dude Smiley

keiron26
Newbie
Posts: 3
Registered: ‎27-09-2017

Re: Kguard DVR SMTP Problems

HI

I have borrowed my friends DVR and that is having sack same issues im starting to think the hub 1 is somehow blocking the traffic for them dvrs smtp services why and how i dont know 

Any ideas?


Community Gaffer
Community Gaffer
Posts: 13,582
Thanks: 1,267
Fixes: 103
Registered: ‎04-04-2007

Re: Kguard DVR SMTP Problems

Do you have a GMail account? If you do, you could enable external access to that and try relaying through GMail's SMTP server. Might help narrow the cause. Other than that, there's what I suggested in reply 2 Wink

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵