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Keep getting disconnected

JheySL2
Newbie
Posts: 4
Thanks: 1
Registered: ‎15-05-2021

Keep getting disconnected

Hi I recently moved to plusnet from BT and at first the speed was about the same 39/40 Mbps connected but I keep getting disconnected and last night I was again and again today. Seems to happen often and I didn't have this issue on BT. Its become almost daily now and my connected speed has dropped to 33Mbps. It seems very unstable.

 

I've attached an image of the log.

4 REPLIES 4
jab1
Aspiring Legend
Posts: 12,670
Thanks: 4,028
Fixes: 162
Registered: ‎24-02-2012

Re: Keep getting disconnected

Welcome to the forums, @JheySL2 . Sight of your router statistics page would be more useful.

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,051
Thanks: 9,697
Fixes: 1,529
Registered: ‎21-04-2017

Re: Keep getting disconnected

Hello, welcome to our community forums @JheySL2 

I'm sorry to see you're having connection issues after moving to us. I've tested your line today and the tests are showing an "Unbalanced Cable" fault on the line so I've reported this to Openreach and we've been given an estimated response time of by 19/05/21 23:59:59 for an engineer to go out and investigate further.

We'll keep you updated via a ticket ref 214351003 but feel free to post back and let us know how it goes.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
JheySL2
Newbie
Posts: 4
Thanks: 1
Registered: ‎15-05-2021

Re: Keep getting disconnected

Thank you, much appreciated
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,051
Thanks: 9,697
Fixes: 1,529
Registered: ‎21-04-2017

Re: Keep getting disconnected

No problem, fingers crossed its sorted soon

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet