Just upgraded to highest speed fibre but speeds are worse
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Just upgraded to highest speed fibre but speeds ar...
Just upgraded to highest speed fibre but speeds are worse
19-11-2020 11:04 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As the subject really, I've upgraded from 36mb fibre to 66mb fibre this week but my download speeds have only increased slightly (33mb up to 39mb) and my ping/jitter is considerably worse. Upload speeds have roughly doubled from 8mb to 16mb. This is someway below the 50+mb download I'm guaranteed and was wondering if there's anything else I need to do? Router has been rebooted with no change and the connection quality seems to be getting steadily worse since the change.
Re: Just upgraded to highest speed fibre but speeds are worse
19-11-2020 1:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi
First step would be to go to https://www.broadbandchecker.btwholesale.com/#/ADSL to see what is possible
Dave
Re: Just upgraded to highest speed fibre but speeds are worse
19-11-2020 2:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Between 80 and 67 down, 19-20 up.
Plusnet self service says theres a fault on the line, very frsutrating, as there wasn't before I upgraded.
Re: Just upgraded to highest speed fibre but speeds are worse
19-11-2020 2:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The fault was there before the upgrade as your speed was 33 mbps and not 37 to 40 mbps.
The fault is now more apparant as the speed is now significantly below the minimum.
The good news is that PN have identified the issue anxd will be organising an Openreach tech to attend.
Richard
Re: Just upgraded to highest speed fibre but speeds are worse
19-11-2020 3:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you for the comments. Lets see if an when it gets sorted. Not had the greatest experience with PN so far it has to be said.
Re: Just upgraded to highest speed fibre but speeds are worse
25-11-2020 12:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Almost a week later and no updates at all other than various automated "passed to various department" statements, themselves not changed since Thursday.
Is anyone here actually able to look at my issue?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Just upgraded to highest speed fibre but speeds ar...