cancel
Showing results for 
Search instead for 
Did you mean: 

Just upgraded to fibre but only getting 4mbps

Pete1987
Newbie
Posts: 3
Thanks: 1
Registered: ‎04-12-2016

Just upgraded to fibre but only getting 4mbps

Hi I have just upgraded my internet too fibre but still getting less than 5mbps what are the options I'm not willing to pay the extra 11 pounds a month for an extra 2 mbps
6 REPLIES
Community Veteran
Posts: 1,595
Thanks: 278
Fixes: 33
Registered: ‎13-08-2015

Re: Just upgraded to fibre but only getting 4mbps

Are you sure its been upgraded? Sometimes the email saying its been done goes out early. What date wee you advised it would be upgraded?

And how are you testing? What is your router syncing at?

Pete1987
Newbie
Posts: 3
Thanks: 1
Registered: ‎04-12-2016

Re: Just upgraded to fibre but only getting 4mbps

Never got told a date just got the complete email this morning
Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: ‎22-08-2015

Re: Just upgraded to fibre but only getting 4mbps

Hello @Pete1987 and welcome to the forums

 

Apologies for the early activation email. Looking into your account I can see that your fibre order has been delayed by our suppliers due to engineer availability in your area. The work is scheduled to be completed on 13/12/2016.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
Pete1987
Newbie
Posts: 3
Thanks: 1
Registered: ‎04-12-2016

Re: Just upgraded to fibre but only getting 4mbps

Can you tell me why my speed has gone down to 1.23 Mbps this is not good enough
Community Veteran
Posts: 26,739
Thanks: 952
Fixes: 10
Registered: ‎10-04-2007

Re: Just upgraded to fibre but only getting 4mbps

See the last paragraph in the section Communicating with Plusnet in this post.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Anon
Pro
Posts: 436
Thanks: 131
Registered: ‎16-04-2007

Re: Just upgraded to fibre but only getting 4mbps

Looks like I have another early email on this too, but same speeds as I had before ;-(

 

Why can't a large company like Plus get this rightHuh?Huh

Whatever happens always remember "We will do you
.........................proud" say Pnet.