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Just upgraded to fibre but only getting 4mbps

Pete1987
Newbie
Posts: 3
Thanks: 1
Registered: 04-12-2016

Just upgraded to fibre but only getting 4mbps

Hi I have just upgraded my internet too fibre but still getting less than 5mbps what are the options I'm not willing to pay the extra 11 pounds a month for an extra 2 mbps
6 REPLIES
Community Veteran
Posts: 1,258
Thanks: 183
Fixes: 30
Registered: 13-08-2015

Re: Just upgraded to fibre but only getting 4mbps

Are you sure its been upgraded? Sometimes the email saying its been done goes out early. What date wee you advised it would be upgraded?

And how are you testing? What is your router syncing at?

Pete1987
Newbie
Posts: 3
Thanks: 1
Registered: 04-12-2016

Re: Just upgraded to fibre but only getting 4mbps

Never got told a date just got the complete email this morning
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: Just upgraded to fibre but only getting 4mbps

Hello @Pete1987 and welcome to the forums

 

Apologies for the early activation email. Looking into your account I can see that your fibre order has been delayed by our suppliers due to engineer availability in your area. The work is scheduled to be completed on 13/12/2016.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
Pete1987
Newbie
Posts: 3
Thanks: 1
Registered: 04-12-2016

Re: Just upgraded to fibre but only getting 4mbps

Can you tell me why my speed has gone down to 1.23 Mbps this is not good enough
Community Veteran
Posts: 26,543
Thanks: 788
Fixes: 9
Registered: 10-04-2007

Re: Just upgraded to fibre but only getting 4mbps

See the last paragraph in the section Communicating with Plusnet in this post.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Anon
Pro
Posts: 400
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Registered: 16-04-2007

Re: Just upgraded to fibre but only getting 4mbps

Looks like I have another early email on this too, but same speeds as I had before ;-(

 

Why can't a large company like Plus get this rightHuh?Huh

Whatever happens always remember "We will do you
.........................proud" say Pnet.