Just upgraded - Not getting better speeds
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- Just upgraded - Not getting better speeds
Just upgraded - Not getting better speeds
23-07-2015 1:15 AM
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I found a link in another thread to show my estimated speeds and my current speeds and this is what its showing
Estimated line speed:
35Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2015-07-07 00:36:53
Current line speed:
6.7 Mb
Any help and advice would be great.
Re: Just upgraded - Not getting better speeds
23-07-2015 1:46 AM
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If not, what IP Profile does the BT Wholesale speed test give when you go to the Further Diagnostics?
Re: Just upgraded - Not getting better speeds
23-07-2015 10:24 AM
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i checked the bt wholesale speed test and it says this : IP Profile for your line is - 38.71 Mbps
What should i do guys?
Re: Just upgraded - Not getting better speeds
23-07-2015 11:32 AM
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is it normal for the speeds to take a week to increase to what im expecting?
Re: Just upgraded - Not getting better speeds
23-07-2015 11:36 AM
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Wait a while and the "current line speed" should update to match (roughly) the BT IP Profile.
Quote from: waywardson What should i do guys?
If it hasn't by this time tomorrow call and point this out.
A week!
Re: Just upgraded - Not getting better speeds
23-07-2015 11:41 AM
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This is quite a common issue after upgrade from ADSL as the Plusnet systems seem somewhat erratic.
The chat assistant should have picked it up.
Try chat again, and be a bit more pushy.
Good luck.
Re: Just upgraded - Not getting better speeds
23-07-2015 11:42 AM
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I'll try again and see what they say
Re: Just upgraded - Not getting better speeds
23-07-2015 11:42 AM
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Quote from: sjptd Sounds as if there is an issue with your Plusnet profile not getting updated from the BT profile.
This is quite a common issue after upgrade from ADSL as the Plusnet systems seem somewhat erratic.
The chat assistant should have picked it up.
Try chat again, and be a bit more pushy.
They should fix the profile immediately, and then another router (not modem) reconnect should fix things.
Good luck.
Re: Just upgraded - Not getting better speeds
23-07-2015 11:46 AM
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CRT have been a bit short staffed this morning but the people on Chat can do it.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Just upgraded - Not getting better speeds
23-07-2015 12:14 PM
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Restarted and i'm now getting about 37Mb on the speedtest so it seems to have worked! I don't like that i just seemed to have been fobbed off the first time i asked though but at least i'm getting the proper speeds now.
Re: Just upgraded - Not getting better speeds
23-07-2015 12:18 PM
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Re: Just upgraded - Not getting better speeds
23-07-2015 12:21 PM
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Re: Just upgraded - Not getting better speeds
23-07-2015 12:31 PM
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