Just moved from Sky - sync speed lower and getting worse
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Re: Just moved from Sky - sync speed lower and getting worse
16-07-2019 4:33 PM
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Hi @pauldavies83, thanks for getting back to us regarding your recent engineer visit. I have looked into your fault, connection and fault ticket and added a update which can be seen here.
Re: Just moved from Sky - sync speed lower and getting worse
24-07-2019 9:29 AM - edited 24-07-2019 9:31 AM
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Since the engineer visit made little difference (a slight bump in sync speed, but only to ~30Mbps)...
I've swapped the Hub One out for a Huawei HG612 and a Google WiFi router.
1) My WiFi issues have completely disappeared. The WiFi portion of the Hub One I was supplied (even after trying every possible configuration), was either poor quality or faulty.
2) The line is now in sync at ~37Mbps, much closer to the ~40Mbps we had with Sky just before the move.
This seems like too much of a coincidence not to conclude that both issues were due to the Hub One you supplied.
Also, could you help me understand why the modem is currently in sync HIGHER than the the max rates it is reporting in xdslcmd?
Many thanks
Paul
# xdslcmd info --stats xdslcmd: ADSL driver and PHY status Status: Showtime Retrain Reason: 0 Last initialization procedure status: 0 Max: Upstream rate = 6831 Kbps, Downstream rate = 29872 Kbps Bearer: 0, Upstream rate = 7333 Kbps, Downstream rate = 37089 Kbps Bearer: 1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps Link Power State: L0 Mode: VDSL2 Annex B VDSL2 Profile: Profile 17a TPS-TC: PTM Mode(0x0) Trellis: U:ON /D:ON Line Status: No Defect Training Status: Showtime Down Up SNR (dB): 2.0 3.9 Attn(dB): 25.7 0.0 Pwr(dBm): 12.4 6.9 VDSL2 framing Bearer 0 MSGc: -6 26 B: 227 223 M: 1 1 T: 0 37 R: 10 10 S: 0.1955 0.9699 L: 9738 1930 D: 4 1 I: 238 117 N: 238 234 Q: 4 0 V: 0 0 RxQueue: 90 0 TxQueue: 18 0 G.INP Framing: 18 0 G.INP lookback: 18 0 RRC bits: 0 24 Bearer 1 MSGc: 90 -6 B: 0 0 M: 2 0 T: 2 0 R: 16 0 S: 10.6667 0.0000 L: 24 0 D: 1 0 I: 32 0 N: 32 0 Q: 0 0 V: 0 0 RxQueue: 0 0 TxQueue: 0 0 G.INP Framing: 0 0 G.INP lookback: 0 0 RRC bits: 0 0 Counters Bearer 0 OHF: 0 1858796 OHFErr: 0 19 RS: 339707600 15406 RSCorr: 674119 924 RSUnCorr: 0 0 Bearer 1 OHF: 1037883 0 OHFErr: 0 0 RS: 6226926 0 RSCorr: 10 0 RSUnCorr: 0 0 Retransmit Counters rtx_tx: 584557439 0 rtx_c: 1746 0 rtx_uc: 0 0 G.INP Counters LEFTRS: 1 0 minEFTR: 37088 0 errFreeBits: 9421197 0 Bearer 0 HEC: 0 0 OCD: 0 0 LCD: 0 0 Total Cells: 1189000019 0 Data Cells: 48911493 0 Drop Cells: 0 Bit Errors: 0 0 Bearer 1 HEC: 0 0 OCD: 0 0 LCD: 0 0 Total Cells: 0 0 Data Cells: 0 0 Drop Cells: 0 Bit Errors: 0 0 ES: 0 18 SES: 0 0 UAS: 26 26 AS: 16671 Bearer 0 INP: 55.00 0.00 INPRein: 1.00 0.00 delay: 0 0 PER: 0.00 9.00 OR: 0.01 28.42 AgR: 37170.16 7361.33 Bearer 1 INP: 2.50 0.00 INPRein: 2.50 0.00 delay: 0 0 PER: 16.06 0.01 OR: 47.81 0.01 AgR: 47.81 0.01 Bitswap: 13581/13581 488/488 Total time = 4 hours 38 min 17 sec FEC: 674119 924 CRC: 0 19 ES: 0 18 SES: 0 0 UAS: 26 26 LOS: 0 0 LOF: 0 0 LOM: 0 0 Latest 15 minutes time = 8 min 17 sec FEC: 33951 33 CRC: 0 1 ES: 0 1 SES: 0 0 UAS: 0 0 LOS: 0 0 LOF: 0 0 LOM: 0 0 Previous 15 minutes time = 15 min 0 sec FEC: 36888 115 CRC: 0 0 ES: 0 0 SES: 0 0 UAS: 0 0 LOS: 0 0 LOF: 0 0 LOM: 0 0 Latest 1 day time = 4 hours 38 min 17 sec FEC: 674119 924 CRC: 0 19 ES: 0 18 SES: 0 0 UAS: 26 26 LOS: 0 0 LOF: 0 0 LOM: 0 0 Previous 1 day time = 0 sec FEC: 0 0 CRC: 0 0 ES: 0 0 SES: 0 0 UAS: 0 0 LOS: 0 0 LOF: 0 0 LOM: 0 0 Since Link time = 4 hours 37 min 51 sec FEC: 674119 924 CRC: 0 19 ES: 0 18 SES: 0 0 UAS: 0 0 LOS: 0 0 LOF: 0 0 LOM: 0 0
Re: Just moved from Sky - sync speed lower and getting worse
24-07-2019 9:54 AM - edited 24-07-2019 9:55 AM
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Hopefully someone with a more detailed knowledge than I will come along and comment but to my untrained eye it looks like your downstrean SNR is running at a very low 2dB with a corresponding high error rate. You may be in sync at 37Mbps but what speed do you get using a speedtester?
On one occassion I had a slow down and on checking found my aync speed higher and the SNR at 1.8dB. Powering off the router using the modem/router on/off switch brought it back to its normal 3dB.
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Re: Just moved from Sky - sync speed lower and getting worse
24-07-2019 10:01 AM - edited 24-07-2019 10:01 AM
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Yeah I thought that odd. I've never had such a low SNR, the Hub One never went below 6dB
speedtest.net gives 31 throughput on WiFi though, which is pretty much as good as its been on PN
Re: Just moved from Sky - sync speed lower and getting worse
25-07-2019 8:29 AM
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and I'm fairly sure that the Max Rate estimates by the router are based on a standard 6db target.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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