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Just how bad can plusnet get?

beves
Newbie
Posts: 2
Registered: 31-01-2018

Just how bad can plusnet get?

Well it's been a week with no internet. Engineer didn't show yesterday and no explanation.
Initial fault not registered til 24 hrs after first contact.
If not sorted today I'm going Virgin.
Cowboys.....
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 6,268
Thanks: 1,700
Fixes: 323
Registered: 21-04-2017

Re: Just how bad can plusnet get?

Sorry to hear that.

It looks like the engineer did pick up the job, but didn't contact you. Apologies for the inconvenience caused.

Our tests are now showing your modem in sync to the cabinet. Can you factory reset your router?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
beves
Newbie
Posts: 2
Registered: 31-01-2018

Re: Just how bad can plusnet get?

So late evening finally got a techy guy to talk me through resetting internet password in the router.
Disappointed that there was no proactiveness in contacting me after the fix at the exchange.
Plusnet Help Team
Plusnet Help Team
Posts: 77
Thanks: 16
Fixes: 3
Registered: 02-05-2017

Re: Just how bad can plusnet get?

Hi @beves

 

Sorry for the issues you encountered and inconvenience this caused. I'll make sure your feedback is passed on.

If you need any further help in the future don't hesitate to get back in contact.

 

Thanks 

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team