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Just had my Fibre installed. Slow speeds.

mitchorr
Newbie
Posts: 6
Registered: ‎15-05-2015

Just had my Fibre installed. Slow speeds.

Hi , I had the engineer visit and install my fibre this morning, when testing he was getting 30+mb down speeds yet I only seem to be getting just over 1mb when testing myself.
Any ideas ?
To add , when i go to the 'Change products' page it says i am still in the process of a product change? Should this not have been updated by now?
Thanks. 
6 REPLIES 6
Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: Just had my Fibre installed. Slow speeds.

I'm guessing that Plusnet have not yet received a completion notification from BT.
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
mitchorr
Newbie
Posts: 6
Registered: ‎15-05-2015

Re: Just had my Fibre installed. Slow speeds.

Ahh okay. Any ideas how long this normally takes?
Cheers
mitchorr
Newbie
Posts: 6
Registered: ‎15-05-2015

Re: Just had my Fibre installed. Slow speeds.

?
Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: Just had my Fibre installed. Slow speeds.

I'm sorry I can't give a definitive answer but if one of the CRT guys spots this thread he/she could take a look at it.
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
mitchorr
Newbie
Posts: 6
Registered: ‎15-05-2015

Re: Just had my Fibre installed. Slow speeds.

It seems the chat service is unavailable and has been since this morning for me. Quite ridiculous.
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,896
Thanks: 1,506
Fixes: 480
Registered: ‎01-01-2012

Re: Just had my Fibre installed. Slow speeds.

I can see you've got through to our Live chat team who have got this sorted for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team