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Just connected new router - disappointing speeds

MissMunro
Newbie
Posts: 4
Registered: 16-05-2017

Just connected new router - disappointing speeds

Hi all, just received my new fibre router which promised speeds of 35mbps+ but a speed test has shown speeds equal to my old service of around 2.5MBPS! Have I missed a step or have I been duped?

7 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,376
Thanks: 585
Fixes: 53
Registered: 21-09-2009

Re: Just connected new router - disappointing speeds

@MissMunro

Welcome to the forums.

Have Plusnet told you that the service is live ?

the Plusnet Hub One works on ADSL as well as FTTC so you might be seeing ADSL speeds as you are still on ADSL.

 

Log onto the router (details here https://www.plus.net/help/broadband/router-user-guides/ if needed), go to the Helpdesk and click on troubleshooting to get a list of details.

Check what does it say for 

23. Modulation: G.993.2 Annex B

If it contains "G.992." then you have not yet been upgraded to FTTC. If it says "G.993." then you have an issue as 993 modulation is FTTC but 992 is ADSL

MissMunro
Newbie
Posts: 4
Registered: 16-05-2017

Re: Just connected new router - disappointing speeds

Thanks, no have not had confirmation of new connection so possible it hasn't been activated yet. Will try to log in and have a look Smiley

MissMunro
Newbie
Posts: 4
Registered: 16-05-2017

Re: Just connected new router - disappointing speeds

Ok so the Modulation says G.992.1 so I'm guessing the service hasn't been activated. Will keep an eye on it and get in touch with them if I don't hear soon. Thanks again 

SpendLessTime
Aspiring Hero
Posts: 2,376
Thanks: 585
Fixes: 53
Registered: 21-09-2009

Re: Just connected new router - disappointing speeds

@MissMunro

You're welcome.

If you want to see where I got the modulation information from, it was at http://www.kitz.co.uk/adsl/linestats_explanation.htm 

  ADSL1 ADSL2 ADSL2+ VDSL VDSL2
Standard G.992.1 (G.DMT) G.992.3 G.992.5 G.993.1 G.993.2
Max Downstream 8 Mbps 12 Mbps 24 Mbps 40 Mbps 80 Mbps




Plusnet Help Team
Plusnet Help Team
Posts: 12,763
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: Just connected new router - disappointing speeds

Hi MissMunro,

 

You're due to be upgraded to fibre tomorrow.

 

Just drop a reply back here if there's any issues and we'll get on the case.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
MissMunro
Newbie
Posts: 4
Registered: 16-05-2017

Re: Just connected new router - disappointing speeds

That's exciting! Thanks for letting me know

Plusnet Help Team
Plusnet Help Team
Posts: 12,763
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: Just connected new router - disappointing speeds

No worries, just had a quick look at your account and can see that you're online now.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team