Just connected new router - disappointing speeds
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Just connected new router - disappointing spee...
Just connected new router - disappointing speeds
16-05-2017 7:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi all, just received my new fibre router which promised speeds of 35mbps+ but a speed test has shown speeds equal to my old service of around 2.5MBPS! Have I missed a step or have I been duped?
Re: Just connected new router - disappointing speeds
16-05-2017 7:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Welcome to the forums.
Have Plusnet told you that the service is live ?
the Plusnet Hub One works on ADSL as well as FTTC so you might be seeing ADSL speeds as you are still on ADSL.
Log onto the router (details here https://www.plus.net/help/broadband/router-user-guides/ if needed), go to the Helpdesk and click on troubleshooting to get a list of details.
Check what does it say for
23. Modulation: G.993.2 Annex B
If it contains "G.992." then you have not yet been upgraded to FTTC. If it says "G.993." then you have an issue as 993 modulation is FTTC but 992 is ADSL
Re: Just connected new router - disappointing speeds
16-05-2017 7:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks, no have not had confirmation of new connection so possible it hasn't been activated yet. Will try to log in and have a look
Re: Just connected new router - disappointing speeds
16-05-2017 8:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ok so the Modulation says G.992.1 so I'm guessing the service hasn't been activated. Will keep an eye on it and get in touch with them if I don't hear soon. Thanks again
Re: Just connected new router - disappointing speeds
16-05-2017 8:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You're welcome.
If you want to see where I got the modulation information from, it was at http://www.kitz.co.uk/adsl/linestats_explanation.htm
ADSL1 | ADSL2 | ADSL2+ | VDSL | VDSL2 | |
Standard | G.992.1 (G.DMT) | G.992.3 | G.992.5 | G.993.1 | G.993.2 |
Max Downstream | 8 Mbps | 12 Mbps | 24 Mbps | 40 Mbps | 80 Mbps |
Re: Just connected new router - disappointing speeds
17-05-2017 9:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi MissMunro,
You're due to be upgraded to fibre tomorrow.
Just drop a reply back here if there's any issues and we'll get on the case.
Re: Just connected new router - disappointing speeds
17-05-2017 5:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That's exciting! Thanks for letting me know
Re: Just connected new router - disappointing speeds
18-05-2017 1:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Just connected new router - disappointing spee...