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Just changed to Fibre

jc1303
Dabbler
Posts: 10
Registered: 25-01-2014

Just changed to Fibre

Ive just changed from plusnet unlimited broadband to fibre when I moved house
On my Member Centre pages it shows my old address and my old connection details (including old phone number)
Is this something that will get changed by Plusnet (upgrade only happened yesterday) or should I call and speak to someone in customer services?
4 REPLIES
catelliott
Grafter
Posts: 242
Registered: 05-02-2015

Re: Just changed to Fibre

Hi jc1303,
I'll make sure your details get updated as it has to be done manually following order completion Smiley
jc1303
Dabbler
Posts: 10
Registered: 25-01-2014

Re: Just changed to Fibre

Thank you  Wink
When I follow this link that I found on the forum https://portal.plus.net/my.html?action=data_transfer_speed it still shows me being connected to the exchange at my old address.
Also, it doesnt seem to show anywhere on my member centre that I am now on fibre rather than broadband?!?!

Apologies if you havent got to this bit yet or if someone else needs to do that  Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 5,056
Thanks: 445
Fixes: 161
Registered: 01-01-2012

Re: Just changed to Fibre

It should all be sorted now.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jc1303
Dabbler
Posts: 10
Registered: 25-01-2014

Re: Just changed to Fibre

Yes it is. Thank you  Cool