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Just changed to Fibre
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- Re: Just changed to Fibre
Just changed to Fibre
08-07-2015 1:13 PM
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Ive just changed from plusnet unlimited broadband to fibre when I moved house
On my Member Centre pages it shows my old address and my old connection details (including old phone number)
Is this something that will get changed by Plusnet (upgrade only happened yesterday) or should I call and speak to someone in customer services?
On my Member Centre pages it shows my old address and my old connection details (including old phone number)
Is this something that will get changed by Plusnet (upgrade only happened yesterday) or should I call and speak to someone in customer services?
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Re: Just changed to Fibre
08-07-2015 2:34 PM
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Hi jc1303,
I'll make sure your details get updated as it has to be done manually following order completion
I'll make sure your details get updated as it has to be done manually following order completion
Message 2 of 5
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Re: Just changed to Fibre
08-07-2015 4:43 PM
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Thank you
When I follow this link that I found on the forum https://portal.plus.net/my.html?action=data_transfer_speed it still shows me being connected to the exchange at my old address.
Also, it doesnt seem to show anywhere on my member centre that I am now on fibre rather than broadband?!?!
Apologies if you havent got to this bit yet or if someone else needs to do that
When I follow this link that I found on the forum https://portal.plus.net/my.html?action=data_transfer_speed it still shows me being connected to the exchange at my old address.
Also, it doesnt seem to show anywhere on my member centre that I am now on fibre rather than broadband?!?!
Apologies if you havent got to this bit yet or if someone else needs to do that
Message 3 of 5
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Re: Just changed to Fibre
08-07-2015 6:05 PM
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Re: Just changed to Fibre
08-07-2015 6:18 PM
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Yes it is. Thank you
Message 5 of 5
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