Joining the Plusnet tribe
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Joining the Plusnet tribe
08-12-2014 1:31 PM
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Am getting my fibre installed on Friday (12th), and I'm a tad excited to say the least! If one of the Plusnet staff would be kind enough to double check and confirm my appointment I'd be most grateful.
I'm an ex Be -> Sky customer (hence the move here). Each time I've moved I've taken a speed hit. Initially I lived in a flat opposite the exchange, and could get the full 26Mbps (was with Bulldog in those days). Then, moved and received around 10. Moved again and currently I'm lucky if I get 6Mbps, hence my childlike fibre excitement!
I've been following the install of my fibre cabinet with great interest. It was initially ruled as being uneconomical by BT / OR, but thankfully it was recently incorporated into the BDUK / local County Council's upgrade plans. The cabinet was installed at the end of October, and went live a couple of weeks ago. I was surprised by the swift activation.
Anyways, enough of my prattling on. I'll let you all go and read something else that's far more interesting!
Laters.
Re: Joining the Plusnet tribe
08-12-2014 2:15 PM
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Re: Joining the Plusnet tribe
08-12-2014 2:28 PM
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I've checked our suppliers systems and I can confirm that the appointment is booked in for the 12th between 8am and 1pm.
Your router was dispatched a couple of weeks back so you should have that by now.
If you have any further questions or issues feel free to let us know.
EDIT
Actually it looks like there might be a underlying issue with your cabinet that might stop him going out. We should have further updates on Wednesday regarding that
Re: Joining the Plusnet tribe
08-12-2014 3:20 PM
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Thanks for the update Matthew, if you could please keep me posted re the cabinet thst'd be great. I don't suppose you're able to elaborate? Thanks again.
Re: Joining the Plusnet tribe
08-12-2014 4:07 PM
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Re: Joining the Plusnet tribe
08-12-2014 4:21 PM
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Re: Joining the Plusnet tribe
10-12-2014 9:58 AM
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Thanks,
Re: Joining the Plusnet tribe
10-12-2014 12:35 PM
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Bad news - It isn't the one we wanted to give you. The issue is still the routing and planning team and a escalation has been raised to get this chased up.
We should have a further update tomorrow. I won't be in but I'll make sure someone else from the team picks it up.
I dont think the 12th will go ahead to be honest but we'll try our best to get this sorted.
Apologies for the inconvenience caused.
Re: Joining the Plusnet tribe
10-12-2014 12:48 PM
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The real downside for me is that the 12th is the only day I have off for the rest of the year (unless the engineers can do a weekend), and I booked it off especially for this. It looks like I'm going to be in for a long wait. If you could impress (ie shout a bit) this upon openreach and stress the urgency it would be appreciated. While you're at it could you also asked them why the appointment was initially confirmed, when there is clearly an issue. I can't understand why the routing team needs to be involved anyhow, its not like I havent already got a working phone line, and the cabinet is accepting orders.
Thanks again, I look forward to hearing the results of your 'impressing'.
Re: Joining the Plusnet tribe
11-12-2014 10:28 AM
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Re: Joining the Plusnet tribe
11-12-2014 10:30 AM
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Re: Joining the Plusnet tribe
11-12-2014 10:50 AM
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The engineer won't be coming tomorrow. We've been told to review the case again on the 22nd. I've also asked them to continue to chase for me. Chris has taken a personal on this as well so he will continue to chase from our end.
Tony
Re: Joining the Plusnet tribe
11-12-2014 10:55 AM
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Re: Joining the Plusnet tribe
17-12-2014 12:40 PM
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Thanks
Re: Joining the Plusnet tribe
17-12-2014 2:13 PM
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