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Issues with new connection

borry890
Newbie
Posts: 4
Registered: ‎09-09-2021

Issues with new connection

Hi,

My fibre broadband is due to be activated today, I understand that it can be up until midnight however I haven’t had any confirmation that it will be done today.

I have the router, had a text back in august to say that today is the activation date but nothing ….

I have tried live help but no joy.

Will it be activated today?

Thank you
4 REPLIES 4
Baldrick1
Moderator
Moderator
Posts: 11,615
Thanks: 5,166
Fixes: 415
Registered: ‎30-06-2016

Re: Issues with new connection

@borry890 

Ic can be activated at any time up until midnight. It's often late afternoon or in the evening before it all gets set up.

Moderator and Customer
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borry890
Newbie
Posts: 4
Registered: ‎09-09-2021

Re: Issues with new connection

Just had the open reach man here, he said he could connect to the system this morning but not now so he’s wondering if it’s a system error at plusnets end, he couldn’t connect to it anyway.
borry890
Newbie
Posts: 4
Registered: ‎09-09-2021

Re: Issues with new connection

Now had an email saying that they are dispatching my router today, I’ve had my router for a good few days already. I have no idea what is going on now and can’t get help from anywhere!
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Issues with new connection

Hi @borry890

I'm sorry for the delay with your order.

Looks like this is sorted now? I've just posted on your other thread Here.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet