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Issues with internet | I am a new PlusNet customer | So far DISAPPOINTED
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Re: Issues with internet | I am a new PlusNet customer | So far DISAPPOINTED
13-02-2016 11:42 PM
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Is this it?
Message 16 of 24
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Re: Issues with internet | I am a new PlusNet customer | So far DISAPPOINTED
14-02-2016 12:17 AM
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Yes that is the one. It shows your line has a very good sync rate, but the line speed is very low, also a short time connected.
It would help if a PN rep could show a copy of recent connects/disconnects, but also are you getting any noise on your line when you dial 17070 option 2? From a wired handset?
It would help if a PN rep could show a copy of recent connects/disconnects, but also are you getting any noise on your line when you dial 17070 option 2? From a wired handset?
Message 17 of 24
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Re: Issues with internet | I am a new PlusNet customer | So far DISAPPOINTED
14-02-2016 12:59 AM
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I just tried it now and there is no noise or sound on the line. So what could this mean and what is there left to do?
mav:quote
mav:quote
Message 18 of 24
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Re: Issues with internet | I am a new PlusNet customer | So far DISAPPOINTED
14-02-2016 1:14 AM
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You said "It shows your line has a very good sync rate, but the line speed is very low"
Is that why i get all sorts of Download Speeds (5-35mb/s)?
Is that why i get all sorts of Download Speeds (5-35mb/s)?
Message 19 of 24
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Re: Issues with internet | I am a new PlusNet customer | So far DISAPPOINTED
14-02-2016 3:24 AM
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This is the speed I got ALL DAY today. I feel like giving up...
Message 20 of 24
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Re: Issues with internet | I am a new PlusNet customer | So far DISAPPOINTED
14-02-2016 6:47 AM
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Check https://portal.plus.net/my.html?action=data_transfer_speed
The maximum data rate is good, indicating the line is short enough to have good potential speeds, but the actual data rate is not good, especially the upstream, so something is wrong.
Are there any other phone sockets, even if they are not being used?
Quote 6. Data rate: 798 / 35000
7. Maximum data rate: 19778 / 85576
The maximum data rate is good, indicating the line is short enough to have good potential speeds, but the actual data rate is not good, especially the upstream, so something is wrong.
Are there any other phone sockets, even if they are not being used?
Message 21 of 24
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Re: Issues with internet | I am a new PlusNet customer | So far DISAPPOINTED
14-02-2016 2:16 PM
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Yeah. theres one more phone box but that is not being used in anyway. The one im using is the Master socket
Message 22 of 24
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Re: Issues with internet | I am a new PlusNet customer | So far DISAPPOINTED
14-02-2016 3:25 PM
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In that case, I would stick to the test socket, which will disconnect the extension socket. You will not see any immediate improvement in speeds, but if it's more stable, then the speed might improve after several days or weeks.
Message 23 of 24
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Re: Issues with internet | I am a new PlusNet customer | So far DISAPPOINTED
14-02-2016 4:15 PM
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I have been using the test socket for about 4 days now
adie:quote
adie:quote
Message 24 of 24
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