Issues with internet | I am a new PlusNet customer | So far DISAPPOINTED
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Issues with internet | I am a new PlusNet customer | So far DISAPPOINTED
13-02-2016 12:55 AM
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Re: Issues with internet | I am a new PlusNet customer | So far DISAPPOINTED
13-02-2016 10:27 AM
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Quote from: wwex786 The only reason I left TalkTalk was because the connection kept disconnecting and it was VERY, and I mean VERY, slow to use.
This will be your problem, switching providers does not change the phone line that between your home and the BT cabinet. Both ADSL and FTTC Fibre (to the cabinet) relies on the quality of your phone line.
Re: Issues with internet | I am a new PlusNet customer | So far DISAPPOINTED
13-02-2016 10:50 AM
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Quote "We no longer offer Fibre Optics from the Ethernet port (That's what I expected but I didn't get so i'm upset) instead, we now give it through the DSL connection.
I don't know who said that to you but I would think you may have misunderstood the answer you received whe you spoke to PN . No one in the UK offers a service called "Fibre Optics from the Ethernet Port"
The system Plus Net and all providers except Virgin offer is a service called FTTC short for Fibre to the Cabinet - that's fibre to a green box in the street, and from there to your home the broadband travels by your existing copper based telephine cable. The system is able to deliver faster speeds than normal broadband over a distance of no more than about a mile and a half as long as the phone line section has no faults.
Is sounds like you expected to be connected tothe FTTC service but Plus Net were unable to supply it. You may be too far from the exchange or there may not be any circuits available in the green cabinet at the moment. This could change and you could eventually get the FTTC service.
From your comments its obvious you have a fault somewhere on your phone line. It may take ( a long) time to find and fix it but it can be done.
You need to do various tests as suggested by Plus Net. Start here http://www.plus.net/support/broadband/bbfaults/
Who do you pay line rental to? If it is PN then its a bit easier to get the fault acknowledged - in my expereince. If it is someone else such as BT then it could be more difficult to get things moving. Whoever it is BT will do the repair. Plus Net is a reliant on BT Open Reach to find and repair faults.
The fault might be with your own phone system including the phone handset .
Good luck -
Re: Issues with internet | I am a new PlusNet customer | So far DISAPPOINTED
13-02-2016 11:01 AM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Issues with internet | I am a new PlusNet customer | So far DISAPPOINTED
13-02-2016 11:33 AM
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If they got 35 Mb/s on one speed test that suggests they do indeed have an active FTTC service. If the only problem is variable speed test results, I'd suggest finding something else to do besides running speed tests.
Re: Issues with internet | I am a new PlusNet customer | So far DISAPPOINTED
13-02-2016 1:18 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Issues with internet | I am a new PlusNet customer | So far DISAPPOINTED
13-02-2016 2:21 PM
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adie:Quote
Re: Issues with internet | I am a new PlusNet customer | So far DISAPPOINTED
13-02-2016 2:24 PM
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ADSL modem / routers will not work.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Issues with internet | I am a new PlusNet customer | So far DISAPPOINTED
13-02-2016 2:26 PM
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Quote from: ejs "Fibre Optics from the Ethernet port" was probably referring to the separate Openreach VDSL2 modem which is no longer supplied for FTTC, then the service would be provided from an Ethernet port on the modem. It doesn't really make any difference to the speed you can get, but you don't get an engineer visit to fit a filtered faceplate on your master socket (and replace the master socket if necessary), which would help ensure your internal phone wiring isn't a problem.
If they got 35 Mb/s on one speed test that suggests they do indeed have an active FTTC service. If the only problem is variable speed test results, I'd suggest finding something else to do besides running speed tests.
Is there any other way I can test it then? I have tried downloading files. I get around 4.3MB a second (That is 35 MegaBits). Then it just dips completely to 1MB (0.125) and then to 900kbs. For all downloads. It starts off high then just dips after like 1 minute. Sometimes if I reset my PlusNet hub (just switching it off and on) The speeds go back to what they should be (25-35MB/s)
Re: Issues with internet | I am a new PlusNet customer | So far DISAPPOINTED
13-02-2016 2:28 PM
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Quote from: dvorak you need a vdsl modem, the PN hub one has one built in - the ones you are trying to use do not by the sound of it.
ADSL modem / routers will not work.
Are you serious? That is a shame.... I always use my Sky router as that works good. So I can only use my PN hub now?
Re: Issues with internet | I am a new PlusNet customer | So far DISAPPOINTED
13-02-2016 3:45 PM
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Switching it off or swapping it with other equiprmtn could be the reason you are seeing varying speeds. The reasons for this are automatic exchange responses to disconnections which attempt to deliver the best possible speed to you .
What equipment have you been supplied with by Plus Net for your Fibre connection? If it is the hub one you should have received a set up guide http://www.plus.net/support/broadband/hardware/hub-one-setup.shtml & also a user guide http://www.plus.net/support/broadband/hardware/hub-one-user-guide.shtml
It may be helpful for you to read up on how VDSL / FTCC works and the difference between it and standard ADSL broadband .
Also you can start to diagnose problems at the same time and go through the troubleshooter here http://www.plus.net/support/broadband/bbfaults/fibre-speed-troubleshooting.shtml
Re: Issues with internet | I am a new PlusNet customer | So far DISAPPOINTED
13-02-2016 4:13 PM
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dick:quote
Re: Issues with internet | I am a new PlusNet customer | So far DISAPPOINTED
13-02-2016 5:07 PM
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Which type of master socket do you have and if it is a single phone type are you using the supplied filter.
If it is a double you probably should not be using the filter.
Re: Issues with internet | I am a new PlusNet customer | So far DISAPPOINTED
13-02-2016 5:17 PM
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dick:quote
Re: Issues with internet | I am a new PlusNet customer | So far DISAPPOINTED
13-02-2016 7:02 PM
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