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Issues with fibre modem

laseb
Newbie
Posts: 1
Registered: ‎27-06-2018

Issues with fibre modem

Hi

I've had an erratic connection for the past few days. Yesterday my fibre broadband was extremely slow (around 2-3M) and since this morning there is no internet access at all. On the fibre modem (openreach one) the DSL light is off, then flashing green, then off again, etc.

 

Please help me!

Cheers

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 524
Thanks: 124
Fixes: 26
Registered: ‎26-03-2018

Re: Issues with fibre modem

Hi @laseb


Whilst testing your broadband connection we have found a fault on the phone service. This fault is the likely cause of the broadband issues you are experiencing, and must be resolved before we are able to investigate a broadband issue.

 

I've raised this up to our supplier to investigate. 

 

Updates will be provided on this ticket. 

 

Thanks 

If this post resolved your issue please click the 'This fixed my problem' button
 Alisdair C
 Plusnet Help Team