Issues with fibre modem
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Issues with fibre modem
27-06-2018 7:49 PM
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Hi
I've had an erratic connection for the past few days. Yesterday my fibre broadband was extremely slow (around 2-3M) and since this morning there is no internet access at all. On the fibre modem (openreach one) the DSL light is off, then flashing green, then off again, etc.
Please help me!
Cheers
Re: Issues with fibre modem
28-06-2018 10:10 AM
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Hi @laseb
Whilst testing your broadband connection we have found a fault on the phone service. This fault is the likely cause of the broadband issues you are experiencing, and must be resolved before we are able to investigate a broadband issue.
I've raised this up to our supplier to investigate.
Updates will be provided on this ticket.
Thanks
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