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Issues with downloading a file

cspiby
Grafter
Posts: 32
Registered: 01-10-2013

Issues with downloading a file

I play a game on Android called The Pinball Arcade, each different table is downloaded through the app, on Plusnet, the download is either very very slow, or fails completely.
At work today I have tried it on a TalkTalk connection and it works fine.
I captured the URL that the app is requesting so that I can do some testing of my own, the URL is http://androidfiles.pinballarcade.com/TCreature_v4.0.rez
Pasting this into a browser on a PC whilst on Plusnet times out, however on TalkTalk it downloads the file as expected.
Here are the traceroutes from each connection:
Plusnet:
Tracing route to hwcdn.net [69.16.175.42]
over a maximum of 30 hops:
 1    29 ms    29 ms    29 ms  192.168.1.254
 2    45 ms    44 ms    45 ms  206.core.plus.net [195.166.130.206]
 3    45 ms    45 ms    45 ms  irb.13.ptw-cr02.plus.net [84.93.249.50]
 4    65 ms    45 ms    46 ms  ae2.ptw-cr01.plus.net [195.166.129.4]
 5    44 ms    45 ms    45 ms  te9-4.ptn-gw01.plus.net [195.166.129.33]
 6    46 ms    45 ms    45 ms  tun0.ptn-gw01.plus.net [212.159.2.101]
 7    46 ms    45 ms    45 ms  te2-1.gr9.plus.net [212.159.2.110]
 8    45 ms    45 ms    47 ms  195.99.126.138
 9    46 ms    46 ms    46 ms  195.99.126.49
10    45 ms    45 ms    45 ms  ae0.r3.lo.hwng.net [209.197.0.229]
11    45 ms    46 ms    45 ms  209.197.10.122
12    46 ms    45 ms    46 ms  tlb.hwcdn.net [69.16.175.42]
Trace complete.

TalkTalk:
Tracing route to hwcdn.net [69.16.175.10]
over a maximum of 30 hops:
 1     5 ms     5 ms     5 ms  host-80-47-32-1.as13285.net [80.47.32.1]
 2     7 ms     7 ms     7 ms  host-78-151-229-45.as13285.net [78.151.229.45]
 3     7 ms     7 ms     7 ms  host-78-151-229-54.as13285.net [78.151.229.54]
 4    50 ms     7 ms     7 ms  host-78-144-8-122.as13285.net [78.144.8.122]
 5     7 ms     7 ms     7 ms  host-78-144-8-123.as13285.net [78.144.8.123]
 6    14 ms    14 ms    14 ms  host-78-144-12-213.as13285.net [78.144.12.213]
 7    15 ms    14 ms    14 ms  host-78-144-10-116.as13285.net [78.144.10.116]
 8    14 ms    21 ms    23 ms  highwinds-pp-thn.as13285.net [78.144.3.42]
 9    14 ms    14 ms    14 ms  ae0.r3.lo.hwng.net [209.197.0.229]
10    14 ms    14 ms    14 ms  209.197.10.122
11    14 ms    14 ms    14 ms  tlb.hwcdn.net [69.16.175.10]
Trace complete.

Could someone look into this or could other members confirm the same issue on their plusnet connections? I've verified that it affects two completely seperate plusnet connections so I'm thinking it might be related to the route it takes on Plusnet.
Thanks
8 REPLIES
sirhc
Dabbler
Posts: 10
Registered: 23-08-2015

Re: Issues with downloading a file

It seems the plusnet iwf filter is intercepting at some point. See the imgur thread.
Looks like the proxies can't cope with the amount of traffic or are doing super deep inspection, and so are causing issues.
Quote
Tracing route to hwcdn.net [69.16.175.42]
over a maximum of 30 hops:
  1    9 ms    <1 ms    <1 ms gw [10.0.0.254]
  2    14 ms    14 ms    14 ms  205.core.plus.net [195.166.130.205]
  3    15 ms    14 ms    14 ms  irb.12.ptw-cr01.plus.net [84.93.249.33]
  4    15 ms    15 ms    15 ms  ae1.pcl-cr01.plus.net [195.166.129.1]
  5    16 ms    15 ms    15 ms  ae2.pcl-cr02.plus.net [195.166.129.7]
  6    15 ms    16 ms    17 ms  po2.pcl-gw02.plus.net [195.166.129.43]
  7    17 ms    18 ms    16 ms  tun0.pcl-gw01.plus.net [212.159.2.105] <- filter
  8    15 ms    15 ms    14 ms  flowers2.servers.plus.net.uk [212.159.2.98] <-filter
  9    16 ms    15 ms    15 ms  195.99.126.96
10    16 ms    16 ms    16 ms  core3-te0-10-0-18.faraday.ukcore.bt.net [109.159
.249.19]
11    15 ms    15 ms    15 ms  peer2-et-9-3-0.faraday.ukcore.bt.net [62.6.201.1
67]
12    16 ms    15 ms    15 ms  peer2-xe3-1-2.telehouse.ukcore.bt.net [109.159.2
53.1]
13    16 ms    16 ms    16 ms  209.197.10.122
14    15 ms    15 ms    15 ms  hwcdn.net [69.16.175.42]
Trace complete.
cspiby
Grafter
Posts: 32
Registered: 01-10-2013

Re: Issues with downloading a file

Great, and it looks like they refuse to acknowledge the problem in the imgur thread.
I don't remember signing up for a filtered service.
Community Veteran
Posts: 5,237
Thanks: 1,321
Fixes: 31
Registered: 16-10-2014

Re: Issues with downloading a file

Works for me with the file coming down in 12 mins on my CN20 ADSL connection.

iMac:~ Mook$ traceroute hwcdn.net
traceroute: Warning: hwcdn.net has multiple addresses; using 69.16.175.42
traceroute to hwcdn.net (69.16.175.42), 64 hops max, 52 byte packets
1  router (192.168.0.1)  3.538 ms  3.471 ms  3.417 ms
2  lo0-central10.pcl-ag01.plus.net (195.166.128.182)  39.974 ms  72.859 ms  40.276 ms
3  link-a-central10.pcl-gw01.plus.net (212.159.2.160)  39.409 ms  39.567 ms  39.727 ms
4  212.159.0.192 (212.159.0.192)  88.846 ms  39.149 ms  39.733 ms
5  ae2.pcl-cr02.plus.net (195.166.129.7)  58.151 ms  40.165 ms
    ae1.ptw-cr01.plus.net (195.166.129.0)  50.439 ms
6  po2.pcl-gw02.plus.net (195.166.129.43)  47.067 ms  40.674 ms  41.609 ms
7  tun0.ptn-gw01.plus.net (212.159.2.101)  42.522 ms
    tun0.pcl-gw01.plus.net (212.159.2.105)  41.100 ms  39.129 ms
8  flowers2.servers.plus.net.uk (212.159.2.98)  39.577 ms  39.902 ms
    te2-1.gr9.plus.net (212.159.2.110)  39.566 ms
9  195.99.126.96 (195.99.126.96)  42.213 ms
    195.99.126.138 (195.99.126.138)  41.483 ms
    195.99.126.96 (195.99.126.96)  41.929 ms
10  core4-te0-2-0-19.faraday.ukcore.bt.net (109.159.249.7)  40.994 ms
    195.99.126.49 (195.99.126.49)  49.009 ms  51.471 ms
11  ae0.r3.lo.hwng.net (209.197.0.229)  39.907 ms  40.085 ms  40.035 ms
12  peer2-xe3-1-2.telehouse.ukcore.bt.net (109.159.253.1)  50.615 ms  40.175 ms
    209.197.10.122 (209.197.10.122)  42.718 ms
13  tlb.hwcdn.net (69.16.175.42)  39.328 ms  39.567 ms  40.857 ms
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Issues with downloading a file

comes down for me but very slow - less than 1Mb/s on a 45Mb/s line
Community Veteran
Posts: 5,237
Thanks: 1,321
Fixes: 31
Registered: 16-10-2014

Re: Issues with downloading a file

Could it be a gateway issue?
cedlor
Grafter
Posts: 687
Thanks: 2
Registered: 02-04-2015

Re: Issues with downloading a file

Quote from: Mook
Works for me with the file coming down in 12 mins on my CN20 ADSL connection.
/quote]
Similar time for me  tbb speedtest says I am 4.5Mbps
cspiby
Grafter
Posts: 32
Registered: 01-10-2013

Re: Issues with downloading a file

12 minutes is around 50KB/s, that's terrible.  It took about 6 seconds on TalkTalk.
How do you even open a ticket on the member centre these-days? The option seems to have disappeared?
Community Veteran
Posts: 5,237
Thanks: 1,321
Fixes: 31
Registered: 16-10-2014

Re: Issues with downloading a file

I did a download test using the TBB site and selected the 50MB file with it coming down in just over 1m. So yes the 12m for the 34MB is chronic maybe they're having issues or capacity problems. But from reading other post I suspect the issue may be closer to home.