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Issues with downloading a file
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- Re: Issues with downloading a file
Issues with downloading a file
30-01-2016 12:06 PM
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I play a game on Android called The Pinball Arcade, each different table is downloaded through the app, on Plusnet, the download is either very very slow, or fails completely.
At work today I have tried it on a TalkTalk connection and it works fine.
I captured the URL that the app is requesting so that I can do some testing of my own, the URL is http://androidfiles.pinballarcade.com/TCreature_v4.0.rez
Pasting this into a browser on a PC whilst on Plusnet times out, however on TalkTalk it downloads the file as expected.
Here are the traceroutes from each connection:
Plusnet:
TalkTalk:
Could someone look into this or could other members confirm the same issue on their plusnet connections? I've verified that it affects two completely seperate plusnet connections so I'm thinking it might be related to the route it takes on Plusnet.
Thanks
At work today I have tried it on a TalkTalk connection and it works fine.
I captured the URL that the app is requesting so that I can do some testing of my own, the URL is http://androidfiles.pinballarcade.com/TCreature_v4.0.rez
Pasting this into a browser on a PC whilst on Plusnet times out, however on TalkTalk it downloads the file as expected.
Here are the traceroutes from each connection:
Plusnet:
Tracing route to hwcdn.net [69.16.175.42]
over a maximum of 30 hops:
1 29 ms 29 ms 29 ms 192.168.1.254
2 45 ms 44 ms 45 ms 206.core.plus.net [195.166.130.206]
3 45 ms 45 ms 45 ms irb.13.ptw-cr02.plus.net [84.93.249.50]
4 65 ms 45 ms 46 ms ae2.ptw-cr01.plus.net [195.166.129.4]
5 44 ms 45 ms 45 ms te9-4.ptn-gw01.plus.net [195.166.129.33]
6 46 ms 45 ms 45 ms tun0.ptn-gw01.plus.net [212.159.2.101]
7 46 ms 45 ms 45 ms te2-1.gr9.plus.net [212.159.2.110]
8 45 ms 45 ms 47 ms 195.99.126.138
9 46 ms 46 ms 46 ms 195.99.126.49
10 45 ms 45 ms 45 ms ae0.r3.lo.hwng.net [209.197.0.229]
11 45 ms 46 ms 45 ms 209.197.10.122
12 46 ms 45 ms 46 ms tlb.hwcdn.net [69.16.175.42]
Trace complete.
TalkTalk:
Tracing route to hwcdn.net [69.16.175.10]
over a maximum of 30 hops:
1 5 ms 5 ms 5 ms host-80-47-32-1.as13285.net [80.47.32.1]
2 7 ms 7 ms 7 ms host-78-151-229-45.as13285.net [78.151.229.45]
3 7 ms 7 ms 7 ms host-78-151-229-54.as13285.net [78.151.229.54]
4 50 ms 7 ms 7 ms host-78-144-8-122.as13285.net [78.144.8.122]
5 7 ms 7 ms 7 ms host-78-144-8-123.as13285.net [78.144.8.123]
6 14 ms 14 ms 14 ms host-78-144-12-213.as13285.net [78.144.12.213]
7 15 ms 14 ms 14 ms host-78-144-10-116.as13285.net [78.144.10.116]
8 14 ms 21 ms 23 ms highwinds-pp-thn.as13285.net [78.144.3.42]
9 14 ms 14 ms 14 ms ae0.r3.lo.hwng.net [209.197.0.229]
10 14 ms 14 ms 14 ms 209.197.10.122
11 14 ms 14 ms 14 ms tlb.hwcdn.net [69.16.175.10]
Trace complete.
Could someone look into this or could other members confirm the same issue on their plusnet connections? I've verified that it affects two completely seperate plusnet connections so I'm thinking it might be related to the route it takes on Plusnet.
Thanks
Message 1 of 9
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8 REPLIES 8
Re: Issues with downloading a file
30-01-2016 12:24 PM
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It seems the plusnet iwf filter is intercepting at some point. See the imgur thread.
Looks like the proxies can't cope with the amount of traffic or are doing super deep inspection, and so are causing issues.
Looks like the proxies can't cope with the amount of traffic or are doing super deep inspection, and so are causing issues.
Quote Tracing route to hwcdn.net [69.16.175.42]
over a maximum of 30 hops:
1 9 ms <1 ms <1 ms gw [10.0.0.254]
2 14 ms 14 ms 14 ms 205.core.plus.net [195.166.130.205]
3 15 ms 14 ms 14 ms irb.12.ptw-cr01.plus.net [84.93.249.33]
4 15 ms 15 ms 15 ms ae1.pcl-cr01.plus.net [195.166.129.1]
5 16 ms 15 ms 15 ms ae2.pcl-cr02.plus.net [195.166.129.7]
6 15 ms 16 ms 17 ms po2.pcl-gw02.plus.net [195.166.129.43]
7 17 ms 18 ms 16 ms tun0.pcl-gw01.plus.net [212.159.2.105] <- filter
8 15 ms 15 ms 14 ms flowers2.servers.plus.net.uk [212.159.2.98] <-filter
9 16 ms 15 ms 15 ms 195.99.126.96
10 16 ms 16 ms 16 ms core3-te0-10-0-18.faraday.ukcore.bt.net [109.159
.249.19]
11 15 ms 15 ms 15 ms peer2-et-9-3-0.faraday.ukcore.bt.net [62.6.201.1
67]
12 16 ms 15 ms 15 ms peer2-xe3-1-2.telehouse.ukcore.bt.net [109.159.2
53.1]
13 16 ms 16 ms 16 ms 209.197.10.122
14 15 ms 15 ms 15 ms hwcdn.net [69.16.175.42]
Trace complete.
Message 2 of 9
(1,031 Views)
Re: Issues with downloading a file
30-01-2016 12:39 PM
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Great, and it looks like they refuse to acknowledge the problem in the imgur thread.
I don't remember signing up for a filtered service.
I don't remember signing up for a filtered service.
Message 3 of 9
(1,031 Views)
Not applicable
Re: Issues with downloading a file
30-01-2016 1:52 PM
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Works for me with the file coming down in 12 mins on my CN20 ADSL connection.
iMac:~ Mook$ traceroute hwcdn.net
traceroute: Warning: hwcdn.net has multiple addresses; using 69.16.175.42
traceroute to hwcdn.net (69.16.175.42), 64 hops max, 52 byte packets
1 router (192.168.0.1) 3.538 ms 3.471 ms 3.417 ms
2 lo0-central10.pcl-ag01.plus.net (195.166.128.182) 39.974 ms 72.859 ms 40.276 ms
3 link-a-central10.pcl-gw01.plus.net (212.159.2.160) 39.409 ms 39.567 ms 39.727 ms
4 212.159.0.192 (212.159.0.192) 88.846 ms 39.149 ms 39.733 ms
5 ae2.pcl-cr02.plus.net (195.166.129.7) 58.151 ms 40.165 ms
ae1.ptw-cr01.plus.net (195.166.129.0) 50.439 ms
6 po2.pcl-gw02.plus.net (195.166.129.43) 47.067 ms 40.674 ms 41.609 ms
7 tun0.ptn-gw01.plus.net (212.159.2.101) 42.522 ms
tun0.pcl-gw01.plus.net (212.159.2.105) 41.100 ms 39.129 ms
8 flowers2.servers.plus.net.uk (212.159.2.98) 39.577 ms 39.902 ms
te2-1.gr9.plus.net (212.159.2.110) 39.566 ms
9 195.99.126.96 (195.99.126.96) 42.213 ms
195.99.126.138 (195.99.126.138) 41.483 ms
195.99.126.96 (195.99.126.96) 41.929 ms
10 core4-te0-2-0-19.faraday.ukcore.bt.net (109.159.249.7) 40.994 ms
195.99.126.49 (195.99.126.49) 49.009 ms 51.471 ms
11 ae0.r3.lo.hwng.net (209.197.0.229) 39.907 ms 40.085 ms 40.035 ms
12 peer2-xe3-1-2.telehouse.ukcore.bt.net (109.159.253.1) 50.615 ms 40.175 ms
209.197.10.122 (209.197.10.122) 42.718 ms
13 tlb.hwcdn.net (69.16.175.42) 39.328 ms 39.567 ms 40.857 ms
Message 4 of 9
(1,031 Views)
Re: Issues with downloading a file
30-01-2016 2:05 PM
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comes down for me but very slow - less than 1Mb/s on a 45Mb/s line
Message 5 of 9
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Not applicable
Re: Issues with downloading a file
30-01-2016 2:06 PM
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Could it be a gateway issue?
Message 6 of 9
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Re: Issues with downloading a file
30-01-2016 2:57 PM
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Quote from: Mook Works for me with the file coming down in 12 mins on my CN20 ADSL connection.
/quote]
Similar time for me tbb speedtest says I am 4.5Mbps
Message 7 of 9
(1,031 Views)
Re: Issues with downloading a file
30-01-2016 3:10 PM
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12 minutes is around 50KB/s, that's terrible. It took about 6 seconds on TalkTalk.
How do you even open a ticket on the member centre these-days? The option seems to have disappeared?
How do you even open a ticket on the member centre these-days? The option seems to have disappeared?
Message 8 of 9
(1,031 Views)
Not applicable
Re: Issues with downloading a file
30-01-2016 3:52 PM
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I did a download test using the TBB site and selected the 50MB file with it coming down in just over 1m. So yes the 12m for the 34MB is chronic maybe they're having issues or capacity problems. But from reading other post I suspect the issue may be closer to home.
Message 9 of 9
(1,031 Views)
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