Hi,
Hopefully someone can help with this. I think I am having some issues with my connectivity. Here are the symptoms:
1. PC - infrequent loss of connectivity requireing me to disconnect and reconnect to my router. Happens more frequently when my son is downloading games onto his xbox.
2. My son is experiencing frequent disconnects from one of his games (Apex Legends) and the error suggests it is due to the game getting no response from the EA servers. By the way, i've posted about the in game error within the gaming thread.
Some additional information and testing:
1. Xbox has open NAT
2. All necessary ports have been forwarded for the game
3. Router is well over 6 years old
4. Although I could get up to 75Mbps, I am banded at 55 due to dlm
I have tried a tracert to various servers and am seeing:
1. 100% packet loss to the plusnet hiper servers
2. A large number of unknown hosts
3. Generally decent ping times but with the odd jump
The XBOX is giving good results when testing connectivity.
The PC is giving the following response to speedtest:
Ping = 17ms
Jitter = 1ms
Download = 44.1Mpbs
Upload = 16.5Mbps
Although I can relatively easily tolerate the disconnects on the PC, it is more troublesome for my son when gaming. I've been in touch with EA games and they are pointing the finger at the ISP and are saying that the issue is with regards the packet loss and the "unknown" hosts. I am not sure whetherI am buying this wrt packet loss but the unknown hosts does seem a bit odd to me.
Anyway, I've talked with a really good bloke from plusnet this morning and he has said that he is seeing a small number of disconnects on the line - a few in a 15minute period - but I am not sure whether this would be significant or not. His suggestion is to get a new router but I have seen other folk with apparently similar issues who have fixed this through moving to a static IP address. Although I have set a static IP for the xbox in my router config, i believe that this is just on the internal range and my external IP will still be variable.
Can anyone possibly help me understand what is going on please?
Thanks.
Here is an example of the network utility output:
Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
dsldevice.lan REMOVED BY ME 1 1ms 1ms 0% 345 / 346 1ms / 96ms
* Unknown Host * 0.0.0.0 2 0ms
137.hiper04.sheff.dial.plus.net.uk 195.166.143.137 3 14ms 100% 0 / 346
136.hiper04.sheff.dial.plus.net.uk 195.166.143.136 4 30ms 100% 0 / 345
* Unknown Host * 195.99.125.134 5 10ms 15ms 0% 343 / 345 10ms / 1129ms
* Unknown Host * 109.159.252.142 6 13ms 13ms 0% 344 / 345 10ms / 631ms
166-49-209-194.eu.bt.net 166.49.209.194 7 12ms 15ms 0% 344 / 345 11ms / 544ms
* Unknown Host * 0.0.0.0 8 0ms
ae11.mpr2.lhr2.uk.zip.zayo.com 64.125.30.52 9 15ms 12ms 0% 343 / 345 10ms / 85ms
* Unknown Host * 0.0.0.0 10 0ms
ae5.cs3.lga5.us.eth.zayo.com 64.125.29.126 11 84ms 100% 0 / 345
ae4.cs1.dca2.us.eth.zayo.com 64.125.29.203 12 82ms 100% 0 / 345
ae27.cr1.dca2.us.zip.zayo.com 64.125.30.247 13 85ms 84ms 1% 341 / 345 82ms / 165ms
ae22.er2.iad10.us.zip.zayo.com 64.125.29.121 14 83ms 93ms 0% 344 / 345 82ms / 1133ms
64.125.199.190.t00673-02.above.net 64.125.199.190 15 82ms 84ms 0% 344 / 345 82ms / 193ms
* Unknown Host * 159.153.92.98 16 85ms 85ms 0% 344 / 345 84ms / 118ms
* Unknown Host * 159.153.92.78 17 84ms 86ms 0% 344 / 345 83ms / 154ms
bfbc2-ps3.gos.ea.com 159.153.64.173 18 83ms 84ms 0% 344 / 345 82ms / 131ms
