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Issues with VDSL connection

meanioni
Newbie
Posts: 2
Thanks: 1
Registered: ‎09-05-2021

Issues with VDSL connection

Hi, this weekend have been experiencing a lot of issues with my VDSL broadband connection. Several outages and whilst it is up currently, the ping times for connection/latency are now long - over 300ms compared to a normal of 20 - 30ms. I have changed DNS from Google to OpenDNS and it made no difference. Is there a problem? Based in Lewes, East Sussex

6 REPLIES 6
Muzzm4n
Newbie
Posts: 1
Registered: ‎10-05-2021

Re: Issues with VDSL connection

I'm having the same problem. Based in Seaford, East Sussex.

RichardB
Aspiring Champion
Posts: 808
Thanks: 264
Fixes: 27
Registered: ‎19-11-2008

Re: Issues with VDSL connection

Hi @meanioni
I would suggest that you follow the troubleshooting at:
https://www.plus.net/help/broadband/connection-troubleshooting/
and if required follow the fault process at:
https://faults.plus.net
meanioni
Newbie
Posts: 2
Thanks: 1
Registered: ‎09-05-2021

Re: Issues with VDSL connection

Thanks but this is not an issue my end as nothing has changed. I know it is an issue with you, the ISP as when I use a VPN on the line, the latency improves. Also born out by the other forum member who appears to live about 5 miles away and is having similar issues. I work in IT so do know my stuff!!!

jab1
Seasoned Hero
Posts: 7,343
Thanks: 2,495
Fixes: 74
Registered: ‎24-02-2012

Re: Issues with VDSL connection

@Muzzm4n , @meanioni  - put your phone number in here:https://status.zen.co.uk/broadband/ and see if there are any issues reported.

John
dusan_h
Dabbler
Posts: 10
Fixes: 2
Registered: ‎10-12-2018

Re: Issues with VDSL connection

thanks for the link, Sheffield Manor just lost internet, fibre. Although I entered my phone number it didn't report any problem, but I can see an issue in Intake? I assume that's Sheffield intake, so it would be Manor area.
https://status.zen.co.uk/broadband/fault-outage-details.aspx?reference=31043
jab1
Seasoned Hero
Posts: 7,343
Thanks: 2,495
Fixes: 74
Registered: ‎24-02-2012

Re: Issues with VDSL connection

@dusan_h Correct - and would possibly affect you.

John