Issues with New Fibre Broadband

[#1]

Hi, my Fibre Broadband went live yesterday but is only running at about 7mb and keeps cutting out and returning to the Plusnet broadband setup page, although the light on the router is still blue, has anyone else had this problem and knows a solution?

[#2]

Hi there,

I've looked into this and I can see that your account hadn't activated automatically when your broadband order completed with our suppliers. I've just done this for you now.

If you can't get online within the next 5 minutes, can you try a factory reset of the router and let me know how it goes please?

[#3]

If you are using the Plusnet Hub One router then you probably need to do a factory reset. Details at this link https://www.plus.net/help/broadband/router-user-guides/

[#4]

Thanks for the info, I'm now getting 20.55mbps download and 10.10mbps upload ... will this increase or should I do the factory reset anyway?

[#5]

Yeah, it's worth doing the factory reset.