Hi @Profiterole, thanks for your posts and for the stats provided.
On checking the line, we can see that everything does seem to be OK, although we are seeing that the line is banded to 44mbps, as shown below:
| GEA Test Detail |
| Circuit ID |
NA |
Service ID |
|
| |
| |
| Test Outcome |
Pass |
| Test Outcome Code |
GTC_FTTC_SERVICE_0000 |
| Description |
GEA service test completed and no fault found . |
| Main Fault Location |
OK |
| Sync Status |
In Sync |
| Downstream Speed |
42.1 Mbps |
| Upstream Speed |
7.7 Mbps |
| Appointment Required |
N |
| Fault Report Advised |
N |
| NTE Power Status |
PowerOn |
| Voice Line Test Result |
Pass |
| Bridge Tap |
Not Detected |
| Radio Frequency Ingress |
Not Detected |
| Repetitive Electrical Impulse Noise |
Not Detected |
| Cross Talk |
Not Detected |
| Estimated Line Length In Metres |
788.0 |
| Upstream Rate Assessment |
Good |
| Downstream Rate Assessment |
Good |
| Interference Pattern |
Not Detected |
| Service Impact |
No Impact Observed |
| Home Wiring Problem |
Not Detected |
| Downstream Policing Discard Rate |
0.0 |
| Customer Traffic Level |
Upstream and Downstream Traffic Detected |
| Technology |
VDSL |
| Current 15Min Bin Retrains |
0 |
| Last 15Min Bin Retrains |
0 |
| DP Type |
External |
| Profile Name |
0.128M-44M Downstream, Retransmission Low - 0.128M-10M Upstream, Error Protection Off |
| Time Stamp |
2019-09-22T20:00:00 |
| Parameters |
MIN |
MAX |
AVG |
| Down Stream Line Rate |
44.0 Mbps |
44.0 Mbps |
44.0 Mbps |
| Up Stream Line Rate |
7.6 Mbps |
7.7 Mbps |
7.7 Mbps |
| Up Time |
602.0 Sec |
900.0 Sec |
899.6 Sec |
| Retrains |
0.0 |
1.0 |
0.0 |
| Current and Last 15 Minute Bin Performance |
| Parameters |
Last Traffic Count(Upto 15 mins) |
Current Traffic Count(Upto 15 mins) |
| Start Time Stamp |
2019-10-05T18:38:00Z |
2019-10-05T18:53:00Z |
| Ingress Code Violation |
0 |
0 |
| Egress Code Violation |
0 |
0 |
| Errored Seconds |
0 |
0 |
| Severely Errored Seconds |
0 |
0 |
| Unavailable Seconds |
0 |
0 |
The banding would indicate that there's something out of place and so we'll more than likely need to get an engineer out to investigate.
Before we do that, though, we'd advise to utilise the test socket for around 48 hours to see if you see any improvement. If so, we can reasonably confident that it's an internal issue. If not, we'll raise the issue to BT Wholesale and arrange for the engineer.
Please let us know how it goes.
