Issues and loss of connection ... daily!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Issues and loss of connection ... daily!
Issues and loss of connection ... daily!
14-01-2020 6:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Issues and loss of connection ... daily!
15-01-2020 5:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your post @emmakitty I'm sorry to see you're experiencing connection problems. I can see we've reported a fault to our suppliers last week and they've advised us they've believed to have rectified a fault on the line.
I've retested your line today and the tests are showing a high resistance fault and we'd need to arrange an engineer visit to investigate further. Before we do that could you run through the troubleshooting steps Here this is to connect your router into what's known as the test socket to rule out any internal wiring affecting this.
If your connection still drops can you reply to this ticket with your availability for an engineer to visit?
Let us know how it goes.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Issues and loss of connection ... daily!