Issues accessing numerous sites
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- Re: Issues accessing numerous sites
Issues accessing numerous sites
17-02-2016 1:33 PM
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Sites like google.co.uk etc, just won't load. When a run a tracert to the site, this is what I get:
Tracing route to www.google.co.uk [212.56.71.94]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 18 ms 18 ms 20 ms 195.166.130.217
3 25 ms 19 ms 19 ms link10-central10.pcl-gw02.plus.net [84.93.249.210]
4 20 ms 17 ms 17 ms ae1.pcl-cr02.plus.net [195.166.129.3]
5 22 ms 24 ms 19 ms plusnet-lcy4.plus.net [212.56.71.94]
Trace complete.
A few seconds later and the site loads again. Anyone else having similar issues? I am on a static IP and have been for several years.
I am using an Asus RT-N66U (latest firmware).
Cheers
Re: Issues accessing numerous sites
29-02-2016 3:04 PM
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Re: Issues accessing numerous sites
29-02-2016 3:10 PM
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Do the sites load at all, just slowly or not at all?
Re: Issues accessing numerous sites
29-02-2016 3:15 PM
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Sometimes they load slowly, sometimes the part load and sometimes I get a timeout.
Using google as an example, I can type in a search query, hit the search button, it will load the header of the page and then stall. This isn't isolated to a single browser as it happens on Chrome, Firefox, IE11 and Edge.
Re: Issues accessing numerous sites
29-02-2016 3:27 PM
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Which DNS servers are you using
Re: Issues accessing numerous sites
29-02-2016 3:29 PM
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I've used the option to connect to DNS servers automatically but have also tried google's DNS and opendns and faced similar issues.
Cheers
Re: Issues accessing numerous sites
01-03-2016 10:48 AM
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Re: Issues accessing numerous sites
01-03-2016 4:53 PM
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So from a command window run 'pathping www.bbc.co.uk'; for example and let it run for about 5 mins. Then it will come back with a table like you get with a trace route but with more info about if any of the hops are dropping packets which could explain your slow loading times.
Re: Issues accessing numerous sites
02-03-2016 10:08 AM
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Tracing route to google.co.uk [216.58.213.163]
over a maximum of 30 hops:
0 MY-PC [192.168.1.65]
1 router.asus.com [192.168.1.1]
2 lo0-central10.ptw-ag02.plus.net [195.166.128.196]
3 link-a-central10.ptw-gw01.plus.net [212.159.2.148]
4 xe-0-2-0.ptw-cr01.plus.net [212.159.0.248]
5 72.14.222.97
6 216.239.48.89
7 209.85.252.179
8 lhr26s02-in-f3.1e100.net [216.58.213.163]
Computing statistics for 200 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Khaled-PC [192.168.1.65]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% router.asus.com [192.168.1.1]
0/ 100 = 0% |
2 21ms 0/ 100 = 0% 0/ 100 = 0% lo0-central10.ptw-ag02.plus.net [195.166.128.196]
0/ 100 = 0% |
3 18ms 0/ 100 = 0% 0/ 100 = 0% link-a-central10.ptw-gw01.plus.net [212.159.2.148]
0/ 100 = 0% |
4 20ms 0/ 100 = 0% 0/ 100 = 0% xe-0-2-0.ptw-cr01.plus.net [212.159.0.248]
0/ 100 = 0% |
5 18ms 0/ 100 = 0% 0/ 100 = 0% 72.14.222.97
0/ 100 = 0% |
6 18ms 0/ 100 = 0% 0/ 100 = 0% 216.239.48.89
0/ 100 = 0% |
7 --- 100/ 100 =100% 100/ 100 =100% 209.85.252.179
0/ 100 = 0% |
8 18ms 0/ 100 = 0% 0/ 100 = 0% lhr26s02-in-f3.1e100.net [216.58.213.163]
Trace complete.
===================================================================
Tracing route to HOSTED-BY.VIRTUALXS.COM [62.129.131.50]
over a maximum of 30 hops:
0 MY-PC [192.168.1.65]
1 router.asus.com [192.168.1.1]
2 lo0-central10.ptw-ag02.plus.net [195.166.128.196]
3 link-b-central10.ptw-gw02.plus.net [212.159.2.150]
4 xe-0-2-0.ptw-cr02.plus.net [212.159.0.250]
5 195.99.126.182
6 core1-te-0-15-0-6.ilford.ukcore.bt.net [109.159.254.53]
7 peer5-te0-10-0-16.telehouse.ukcore.bt.net [109.159.255.93]
8 t2c4-et-3-3-0-0.uk-lon1.eu.bt.net [166.49.211.246]
9 t2c4-xe-1-0-1-0.nl-ams2.eu.bt.net [166.49.208.230]
10 166-49-153-214.eu.bt.net [166.49.153.214]
11 * * *
Computing statistics for 250 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Khaled-PC [192.168.1.65]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% router.asus.com [192.168.1.1]
0/ 100 = 0% |
2 23ms 0/ 100 = 0% 0/ 100 = 0% lo0-central10.ptw-ag02.plus.net [195.166.128.196]
0/ 100 = 0% |
3 18ms 0/ 100 = 0% 0/ 100 = 0% link-b-central10.ptw-gw02.plus.net [212.159.2.150]
0/ 100 = 0% |
4 20ms 0/ 100 = 0% 0/ 100 = 0% xe-0-2-0.ptw-cr02.plus.net [212.159.0.250]
0/ 100 = 0% |
5 --- 100/ 100 =100% 100/ 100 =100% 195.99.126.182
0/ 100 = 0% |
6 --- 100/ 100 =100% 100/ 100 =100% core1-te-0-15-0-6.ilford.ukcore.bt.net [109.159.254.53]
0/ 100 = 0% |
7 --- 100/ 100 =100% 100/ 100 =100% peer5-te0-10-0-16.telehouse.ukcore.bt.net [109.159.255.93]
0/ 100 = 0% |
8 19ms 0/ 100 = 0% 0/ 100 = 0% t2c4-et-3-3-0-0.uk-lon1.eu.bt.net [166.49.211.246]
0/ 100 = 0% |
9 27ms 0/ 100 = 0% 0/ 100 = 0% t2c4-xe-1-0-1-0.nl-ams2.eu.bt.net [166.49.208.230]
0/ 100 = 0% |
10 30ms 0/ 100 = 0% 0/ 100 = 0% 166-49-153-214.eu.bt.net [166.49.153.214]
Trace complete.
====================================================================================
Tracing route to bbc.co.uk [212.58.244.22]
over a maximum of 30 hops:
0 Khaled-PC [192.168.1.65]
1 router.asus.com [192.168.1.1]
2 lo0-central10.ptw-ag02.plus.net [195.166.128.196]
3 link-b-central10.ptw-gw02.plus.net [212.159.2.150]
4 xe-0-2-0.ptw-cr02.plus.net [212.159.0.250]
5 ae2.ptw-cr01.plus.net [195.166.129.4]
6 kingston-gw.thdo.bbc.co.uk [212.58.239.6]
7 * * *
Computing statistics for 150 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 MY-PC [192.168.1.65]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% router.asus.com [192.168.1.1]
0/ 100 = 0% |
2 26ms 0/ 100 = 0% 0/ 100 = 0% lo0-central10.ptw-ag02.plus.net [195.166.128.196]
0/ 100 = 0% |
3 18ms 0/ 100 = 0% 0/ 100 = 0% link-b-central10.ptw-gw02.plus.net [212.159.2.150]
0/ 100 = 0% |
4 22ms 0/ 100 = 0% 0/ 100 = 0% xe-0-2-0.ptw-cr02.plus.net [212.159.0.250]
0/ 100 = 0% |
5 21ms 0/ 100 = 0% 0/ 100 = 0% ae2.ptw-cr01.plus.net [195.166.129.4]
0/ 100 = 0% |
6 18ms 0/ 100 = 0% 0/ 100 = 0% kingston-gw.thdo.bbc.co.uk [212.58.239.6]
Trace complete.
Re: Issues accessing numerous sites
03-03-2016 7:19 PM
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Is this on one device or multiple? Updated any security software recently? Do you have the router firewall turned on?
Re: Issues accessing numerous sites
04-03-2016 7:49 AM
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This happens on multiple devices; I have tested on 4 to be precise. 2 hardwired windows machines and 2 machines connected via wifi.
I have also tested with my security software (Kaspersky Internet Security 2016) on and with it off.
Furthermore, I have tested with my ASUS router and with the Plusnet provided Technicolour router. All tests with the ASUS router were with the firewall on. I'm not sure about the Technicolour router but I didn't make any changes to it so it was a default setup.
Thank you for looking into this for me.
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