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Issue with Fibre and Phone line.

FIXED
warpspider
Grafter
Posts: 31
Registered: ‎18-11-2013

Issue with Fibre and Phone line.

For the past 3-4 days I've noticed connection drops on my Fiber connection, around 5-6+ a day.  Also some issues with lag (images not loading or things taking longer than they should) on the line and also yesterday I noticed no dial tone from my phone line either (don't know how long this was an issue but I just noticed it yesterday).

 

I can't phone support for help and I can't contact online chat since it's down, as such my only option is a forum post.

 

I've also tested 2 phones and there is no dial tone on either.

 

I assume I will have to organize an engineer visit?

3 REPLIES 3
warpspider
Grafter
Posts: 31
Registered: ‎18-11-2013

Re: Issue with Fibre and Phone line.

Is there any estimate on how long a post like this gets an official response?

 

As I mentioned I can't contact support by phone since it's dead and live chat seems to also be down (or at least I can't get it to work)

MisterW
Superuser
Superuser
Posts: 9,283
Thanks: 2,301
Fixes: 173
Registered: ‎30-07-2007

Re: Issue with Fibre and Phone line.

Fix

If you have a mobile it's still free to contact support on 0800 432 0200 

warpspider
Grafter
Posts: 31
Registered: ‎18-11-2013

Re: Issue with Fibre and Phone line.

Wasn't aware they had a free phone number, thanks!