Issue with Fibre and Phone line.
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- Re: Issue with Fibre and Phone line.
25-01-2021 3:06 PM
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For the past 3-4 days I've noticed connection drops on my Fiber connection, around 5-6+ a day. Also some issues with lag (images not loading or things taking longer than they should) on the line and also yesterday I noticed no dial tone from my phone line either (don't know how long this was an issue but I just noticed it yesterday).
I can't phone support for help and I can't contact online chat since it's down, as such my only option is a forum post.
I've also tested 2 phones and there is no dial tone on either.
I assume I will have to organize an engineer visit?
Fixed! Go to the fix.
Re: Issue with Fibre and Phone line.
27-01-2021 12:58 PM
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Is there any estimate on how long a post like this gets an official response?
As I mentioned I can't contact support by phone since it's dead and live chat seems to also be down (or at least I can't get it to work)
27-01-2021 1:03 PM
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If you have a mobile it's still free to contact support on 0800 432 0200
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Issue with Fibre and Phone line.
27-01-2021 3:07 PM
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Wasn't aware they had a free phone number, thanks!
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