Issue with Fibre and Phone line.

[#1]

For the past 3-4 days I've noticed connection drops on my Fiber connection, around 5-6+ a day.  Also some issues with lag (images not loading or things taking longer than they should) on the line and also yesterday I noticed no dial tone from my phone line either (don't know how long this was an issue but I just noticed it yesterday).

I can't phone support for help and I can't contact online chat since it's down, as such my only option is a forum post.

I've also tested 2 phones and there is no dial tone on either.

I assume I will have to organize an engineer visit?

[#2]

Is there any estimate on how long a post like this gets an official response?

As I mentioned I can't contact support by phone since it's dead and live chat seems to also be down (or at least I can't get it to work)

[#3 · Accepted solution]

If you have a mobile it's still free to contact support on 0800 432 0200 

[#4]

Wasn't aware they had a free phone number, thanks!