Issue connecting to sites (DNS?)
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Issue connecting to sites (DNS?)
19-09-2015 11:08 AM
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My plusnet connection (76mb fibre) has been very reliable for a number of months. However, over the past couple of days I have noticed that I appear to have issues connecting to a given URL. Quite often, an attempt to follow a hyperlink will result in a connection time out error in Chrome. in addition, sites with JavaScript or other content loaded from external URLs will only partially load, presumably because the connection to the external content has timed out.
What is strange to me is that my actual broadband speed appears to be fine. I am able to download files at usual rates and a broadband speed check reports 60mb/s download and 20mb/s upload.
I understand that Plusnet had recent DNS problems which are now apparently resolved. I powered down and restarted my modem and router (I am using standard equipment provided by Plusnet) yesterday but this did not help.
I connect directly to the router via patch cable, not over wifi.
Is anyone else having similar issues or can provide any advice?
Thanks
Re: Issue connecting to sites (DNS?)
19-09-2015 11:55 AM
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Rod
Re: Issue connecting to sites (DNS?)
19-09-2015 1:05 PM
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I've given it a go.
I saw references to pcl-gw02, pcl-cr02 and ggc02 when doing a tracert on google.com before (in that order).
Following re-connection I now have pcl-bng04 and PCL-CR02.
Unfortunately I still seem to be suffering from slow connection times.
Guess I should give it another go in a while?
Rick
Re: Issue connecting to sites (DNS?)
19-09-2015 2:42 PM
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Looks as if all the PCL gateways have a problem and I understand these are situated in a different bulding to the pt(x) ones which are all in one of the telehouses in Canary Wharf. I think the PCL ones are elsewhere in the city of London. I would try a repeated disconnect and reconnect until a ping request shows a pt(x) or thn one which are all in the telehouse. Certainly worked here when the pcl one was unresponsive to several sites. This has more info as to their location: http://www.kitz.co.uk/isp/pnPipes.htm
Rod
Re: Issue connecting to sites (DNS?)
21-09-2015 6:58 PM
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Re: Issue connecting to sites (DNS?)
21-09-2015 7:19 PM
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Right from what I can see you were connected to a bad one, you are still connected to one that has some issues. So could you please restart the router again.
and
Our development teams will be working with BT on this one
Re: Issue connecting to sites (DNS?)
03-10-2015 7:20 AM
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Since this is a gateway issue, there must surely be others affected. Is anyone else having these problems?
Re: Issue connecting to sites (DNS?)
03-10-2015 7:11 PM
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Tracing route to star.c10r.facebook.com [31.13.64.1]
over a maximum of 30 hops:
1 1 ms 2 ms 1 ms 192.168.1.254
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 32 ms 32 ms 31 ms edge-star-shv-01-ams2.facebook.com [31.13.64.1]
Re: Issue connecting to sites (DNS?)
03-10-2015 7:18 PM
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Tracing route to star.c10r.facebook.com [31.13.90.2] over a maximum of 30 hops:
1 1 ms <1 ms 1 ms home.gateway.home.gateway [192.168.1.254]
2 14 ms 13 ms 13 ms 205.core.plus.net [195.166.130.205]
3 14 ms 14 ms 13 ms irb.12.ptw-cr01.plus.net [84.93.249.33]
4 * * * Request timed out.
5 15 ms 15 ms 15 ms po101.psw01b.lhr3.tfbnw.net [74.119.79.79]
6 14 ms 14 ms 14 ms msw1as.01.lhr3.tfbnw.net [204.15.21.117]
7 14 ms 14 ms 14 ms star.c10r.facebook.com [31.13.90.2]
Trace complete.
Re: Issue connecting to sites (DNS?)
03-10-2015 7:19 PM
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If all your traceroutes look like that, there may be something about the software on your computer, or your router, that blocks the packets needed for the traceroute.
The 582n causes traceroutes done using TCP to not work, although that won't be the exact issue with yours, it shows that sort of thing does happen.
Re: Issue connecting to sites (DNS?)
03-10-2015 8:11 PM
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Re: Issue connecting to sites (DNS?)
04-10-2015 8:56 AM
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Quote from: robunknownuser Look's like I'm on gateway pcl-ag06 not sure which the OP is using though?
I've reset my modem numerous times to try and get allocated onto a functional gateway, but I always seem to end up on a knackered one.
This is a current tracert to google.com:
Tracing route to google.com [212.56.71.20]
over a maximum of 30 hops:
1 <1 ms 1 ms 1 ms dsldevice.lan [192.168.1.254]
2 16 ms 13 ms 13 ms lo0-central10.pcl-ag01.plus.net [195.166.128.182]
3 13 ms 13 ms 13 ms link-a-central10.pcl-gw01.plus.net [212.159.2.160]
4 13 ms 13 ms 13 ms xe-10-0-0.pcl-cr01.plus.net [212.159.0.192]
5 13 ms 13 ms 13 ms plusnet-lcy3.plus.net [212.56.71.20]
Trace complete.
Re: Issue connecting to sites (DNS?)
04-10-2015 1:05 PM
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Re: Issue connecting to sites (DNS?)
04-10-2015 1:43 PM
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Re: Issue connecting to sites (DNS?)
04-10-2015 6:57 PM
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Seems a little better today although trying to reply to this thread, timeout again...
Tracing route to www.google.co.uk [212.56.71.159]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.254
2 688 ms 20 ms 21 ms 195.166.130.211
3 25 ms 20 ms 20 ms link10-central10.pcl-gw02.plus.net [84.93.249.178]
4 25 ms 20 ms 29 ms www.google.co.uk [212.56.71.159]
Trace complete.
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