Issue accessing my server EVERY night
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Issue accessing my server EVERY night
19-03-2015 7:59 PM
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Here is a traceroute:
Tracing route to lbpxvip2.sharpedezine.com [85.255.210.11]
over a maximum of 30 hops:
1 <1 ms 3 ms 3 ms router.asus.com [192.168.1.1]
2 17 ms 17 ms 17 ms lo0.10.central10.pcl-bng01.plus.net [195.166.130
.138]
3 17 ms 17 ms 17 ms irb.10.PCL-CR01.plus.net [84.93.249.81]
4 19 ms 18 ms 19 ms 195.99.126.96
5 18 ms 25 ms 18 ms core3-te0-2-0-18.faraday.ukcore.bt.net [109.159.
249.1]
6 18 ms 17 ms 18 ms peer2-et-3-3-0.faraday.ukcore.bt.net [62.6.201.1
93]
7 18 ms 17 ms 18 ms 213.137.183.86
8 124 ms * 151 ms ldn-s2-rou-1101.uk.eurorings.net [195.66.224.54]
9 * * * Request timed out.
10 * 99 ms * asd2-rou-1022.NL.eurorings.net [134.222.231.154]
11 106 ms * * asd2-rou-1044.NL.eurorings.net [134.222.230.226]
12 * * 107 ms br1.kpn.dc2.ams.denit.net [134.222.152.86]
13 * 100 ms 101 ms 62-148-189-36-hosted-by.denit.net [62.148.189.36
]
14 * * 95 ms 62-148-189-39-hosted-by.denit.net [62.148.189.39
]
15 * 99 ms * 94.126.64.69
16 * * * Request timed out.
17 * * 97 ms lbpxvip2.sharpedezine.com [85.255.210.11]
Trace complete.
Plusnet are best placed to attempt resolving this issue by simply contacting the peering partner, or even updating the peering route. To say that you wash your hands off an issue simply because it isn't WITHIN your own network is a cop out. I'm hardly in a position to effect change but Plusnet certainly are. I just want to be able to use my connection without having to worry that I do it prior to a certain time because come 7PM, it turns to garbage for connecting to my server.
Regards
Re: Issue accessing my server EVERY night
21-03-2015 10:27 AM
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Quote To say that you wash your hands off an issue simply because it isn't WITHIN your own network is a cop out. I'm hardly in a position to effect change but Plusnet certainly are
Hi, sorry to hear about this.
This won't be what you want to hear but we don't and can't have any direct influence on factors outside of our network.
The traceroute results would tend to indicate that the issue is being caused by timeouts at bhmas08-72-183-86.cw-visp.com
Re: Issue accessing my server EVERY night
21-03-2015 5:31 PM
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http://community.plus.net/forum/index.php/topic,137657.0.html
Re: Issue accessing my server EVERY night
25-03-2015 9:17 AM
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Re: Issue accessing my server EVERY night
25-03-2015 9:25 AM
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For us to look further we'd need this information on a ticket so we can get it to the right team here, although I will say now that they might say the issue isn't ours.
You can create a ticket at the Help Assistant
Re: Issue accessing my server EVERY night
25-03-2015 9:37 AM
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I'm curious though, how is the Virgin situation different to mine? Why am I being made to feel that just because that was a larger subset of users experiencing problems you were happy to help but because I'm just a single user having an issue, I'm not worth the hassle?
Re: Issue accessing my server EVERY night
25-03-2015 9:38 AM
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Re: Issue accessing my server EVERY night
25-03-2015 9:46 AM
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Quote I'm not worth the hassle?
Why not complete a fault ticket as requested on 2 occasions? Maybe you'll find that you are worth the hassle after all!
Re: Issue accessing my server EVERY night
25-03-2015 9:48 AM
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I've sent in a support ticket ( 101462243 ) .
Regards
Re: Issue accessing my server EVERY night
25-03-2015 10:39 AM
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Re: Issue accessing my server EVERY night
25-03-2015 11:08 AM
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Re: Issue accessing my server EVERY night
25-03-2015 11:56 AM
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I've spoken to the team here and we can potentially raise this with the peering partners we use, however we'd need a bit more info if that's ok.
Basically what we need is some MTR results, preferably around 100 packets
http://en.wikipedia.org/wiki/MTR_%28software%29#WinMTR
If you can put that on to the ticket we'll get this raised further.
Re: Issue accessing my server EVERY night
25-03-2015 12:32 PM
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Re: Issue accessing my server EVERY night
25-03-2015 5:16 PM
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I'm hopeful that you can get this resolved as quickly as possible.
Regards
Re: Issue accessing my server EVERY night
25-03-2015 5:20 PM
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