[Issue] Variable latency in evenings, recent problem

[#1]

Ah yes I'm a gamer since the late nineties so do remember the ddos issues.

As for the issue, I got home 20 mins ago and restarted my router to get a new IP, but checking the think broadband test above it looks like they dropped my connection for me and it looks much more what I'd expect.

Have you checked yours yet @DS

[#2]

Hi @MattClay , we're glad to see it seems to be resolved for you.

@DS, I believe that my colleague @MatthewWheeler has addressed your issues elsewhere in the forum.

Please let us know if you need any further assistance.

[#3]

it looks like they dropped my connection for me and it looks much more what I'd expect.

Have you checked yours yet @DS

Mine hasn't dropped, which is actually good for me. It's looking like I'm in for a long battle wait until I'm surfing with any confidence

@DS, I believe that my colleague @MatthewWheeler has addressed your issues elsewhere in the forum.

Yes, he is.

I'll leave this here as I'm not part of this party - story of my life!!

[#4]

Unfortunately mine's still not fixed -

[#5]

Can I ask, the ping spikes issue you've been monitoring the last few days. Was this over a wired or wireless connection?
Wired and Wireless
Also, have you rule out internal network factors that could be behind this?
I monitor network traffic and nothing out of the ordinary over the last few days
Have your tried an alternative router (if one available)? 
No - however, this is not a router related issue, while I could switch routers, plusnet's provided router will result in singificantly worse sync speeds for myself.
Removed any power line adapters/switches from the home network and monitored to see if the issue persist?
Nothing has changed in the home for quite literally months
Have you seen this issue occur on more than the 1 device?
All devices see this issue - the thinkbroadband graph is direct to the router anyway

[#6]

@OskarPapa might've spoke too soon based on the TBB graph, it isn't fixed.

[#7]

VoIP is also quite bad this evening 😕

[#8]

I wrote:

I'll leave this here as I'm not part of this party - story of my life!!

I know my issue, according to JonoH, isn't related to this thread/issue, but it's just taken 2 mins for one forum page to load

(plusnet member page still states static too)

Their systems must be worse than we're lead to believe !! (unless there's an auto system that takes a while...?)

A tracert, carried out once the page eventually loaded, to these very forums still isn't right

C:\WINDOWS\system32>tracert 46.19.168.229

Tracing route to aptgm87544.lithium.com [46.19.168.229]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms dsldevice.lan [172.16.0.1]
2 * * * Request timed out.
3 * * 15 ms 141.hiper04.sheff.dial.plus.net.uk [195.166.143.141]
4 10 ms 12 ms 15 ms 140.hiper04.sheff.dial.plus.net.uk [195.166.143.140]

(on dynamic, as I've always been)

[#9]

Probably shouldn't of been looking into this while I was tired... remembered I needed a static IP address for the odd occasion when I need to remote into work...oops!!!

Also forgot it costs to re-enable it... double oops.

I'd better leave it alone and will request it to go back to static!

(Note to plusnet staff, I've requested it to go back to static via portal and as such cant use dynamic as I previously thought in this thread!!)

[#10]

Also forgot it costs to re-enable it... double oops.

As you've paid (the one off £5) before, they may decide to overlook the cost.... hopefully

nudge-nudge-wink-wink 'a gesture of goodwill for the stress caused by this'

[#11]

Do I need to do anything else to get this looked at? Whenever I go to the support page the online chat is always unavailable and I'm not able to call.

[#12]

Whenever I go to the support page the online chat is always unavailable

If your browser, or browser add-on blocks advertisements, then this is the reason.

If you're not running any 'blockers', then another browser might be worth a try.

[#13]

Hi there.

I'm sorry to see you're experiencing problems with your latency and thanks for the TBB quality monitor.

I'll be honest and say I'm scratching my head right now because every test I've done aren't showing any issues so I think we're going to have to do a bit of trial and error here. I've added a static IP to your account (hopefully temporarily) and I've dropped your connection for a brief moment in order to apply it, sorry if you were in the middle of something.

Could you let us know how things go now? 

As a side note I wouldn't traceroute BBC or Google as they can often rate limit ICMP which basically means they'll occasionally reject ping requests, because their servers would be busy prioritising traffic instead of responding back to you.

This could basically be a red herring and throw us off the trail, at this point I'd stick with the BQM's and trace routing pingbox1.thinkbroadband.com as that's designed to receive ping requests. 

If you continue to experience problems with the static IP, let me know and while our tests aren't showing any congestion at the exchange, I'll discuss this with our suppliers to see if we can move you to a different part of their network as a test.

Failing that, I'd be inclined to get an engineer visit arranged to investigate the Openreach network further and request that a "lift and shift" is completed which involves moving you to a different port at the cabinet(the green box in the road). From experience I've found it's not uncommon for a particular port to cause odd issues such as these where only latency is affected.

For visibility I've attached a copy of our tests below if you're interested:

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	72.5 Mbps
Upstream Speed	20.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Detected
Estimated Line Length In Metres	253.1
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Very Good
Interference Pattern	Regular Interference Observed Daily
Service Impact	No Impact Observed
Interference Duration Longest Occurrence	; 00:00 to 23:45
Interference Location	Customer Premise
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-80M Downstream 3dB, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2019-02-20T21:45:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	72.4 Mbps	77.8 Mbps	76.5 Mbps
Up Stream Line Rate	19.9 Mbps	20.0 Mbps	19.9 Mbps
Up Time	0.0 Sec	900.0 Sec	898.3 Sec
Retrains	0.0	1.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2019-03-05T21:17:49Z	2019-03-05T21:32:49Z
Ingress Code Violation	0	0
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

Connection logs between your router and cabinet don't show many solid drops:

(I say solid because for FTTC connections, some types of (micro) drops our logs don't pick up)

This is a report pulled from a back-end system into our tests. No problems seen there.

Service Layer Data
Circuit ID:	NA	Service ID:	[Redacted]
Telephone No.:	NA	Test Executed On:	05-03-2019 21:41:53

Date	BRAG		Brandenburg Code
	Line Reach Rate	Line Stablity
04-03-2019	NA	NA	NA
03-03-2019	Good	Excellent	OK
02-03-2019	Good	Excellent	OK
01-03-2019	Good	Excellent	OK
28-02-2019	Good	Excellent	OK
27-02-2019	Good	Excellent	OK
26-02-2019	Good	Excellent	OK
25-02-2019	Good	Excellent	OK
24-02-2019	NA	NA	NA
23-02-2019	Good	Excellent	OK
22-02-2019	Good	Very Good	OK
21-02-2019	Good	Very Good	OK
20-02-2019	Good	Very Good	OK
19-02-2019	Good	Very Good	OK
18-02-2019	Good	Very Good	OK
17-02-2019	Good	Very Good	OK
16-02-2019	Good	Very Good	OK
15-02-2019	Good	Excellent	OK
14-02-2019	Good	Excellent	OK
13-02-2019	Good	Excellent	OK
12-02-2019	Good	Excellent	OK
11-02-2019	Good	Excellent	OK
10-02-2019	Good	Excellent	OK
09-02-2019	NA	NA	NA
08-02-2019	Good	Very Good	OK
07-02-2019	Good	Very Good	OK
06-02-2019	Good	Very Good	OK
05-02-2019	NA	NA	NA

Here we can see whether any congestion has been flagged up as part of the test:

VLAN Analysis
Circuit ID:	NA	Service ID:	[Redacted]
Telephone NO.:	NA	Test Executed On:	05-03-2019 21:41:56

Date	HOT VLAN(Yes/No)	Action	Fix Date
05-03-2019	NO
04-03-2019	Data Not Available
03-03-2019	NO
02-03-2019	NO
01-03-2019	NO
28-02-2019	NO
27-02-2019	NO

Finally I've created a ticket here: https://www.plus.net/wizard/?p=view_question&id=188094232 just to document things on your account and I'll follow up via that ticket tomorrow once you've had a chance to test with the static IP.

Hope this helps.

[#14]

While I've not had a chance to look at mine tonight, my TBB graph is looking better than it was for sure (avg latency is decent, still alot of max spikes though but compared to how it was). (I've not changed anything other than my dynamic/static IP mess up!).

Will have a chance to see what it's like tomorrow evening.

[#15]

Hi Gandalf,

Thanks for doing that. I haven't been home since your message, so I'll get things underway and see how they go and let you know.

I will change the traceroute, but I was only ever using the ones I did to check what I was experiencing in game, and it was consistently matching poor traceroutes vs poor ping spiking in game. I've got videos to show the variability of the ping as well in game.

I'll follow up with the ticket and see how it goes. Thanks for the information also.