Is this normal / acceptable, or a problem that can be fixed?
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Is this normal / acceptable, or a problem that can be fixed?
18-02-2016 10:43 PM
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I am happy to say that I have an FTTC connection as of a couple of weeks ago and during the day it is great: around 55-60 down and 15-18 up. My problem is that after around 5 or 6 pm, the down speed often drops to 5 or 6 mbps and sometimes as low as 2 or even less. That doesn't really make the things fibre is good for (streaming, downloading TV catch-up, etc.) viable.
Is this something that could be considered "normal"? It's seem likely to be something to do with contention, but as I live in a small rural village and we have a brand new cabinet, tsuch huge speed drops don't seem right.
Is there anything that can be checked, or anything I can do to find the cause and (hopefully) a solition?
Adrian
P.S. these speeds are via ethernet connection to the Hub One router.
Re: Is this normal / acceptable, or a problem that can be fixed?
19-02-2016 1:23 AM
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Run a BT diagnostic speed test when it is going slow and make sure you don't run another when it is going fast so that the last test BT see is below the acceptable speed.
Then raise a speed fault at http://faults.plus.net
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Is this normal / acceptable, or a problem that can be fixed?
19-02-2016 8:09 AM
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Re: Is this normal / acceptable, or a problem that can be fixed?
19-02-2016 9:03 AM
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It often drops to around 3Mbps which is no better than we got, at that time, with adsl.( We have 40/2 and get 36Mbps in morning)
As we are about 350 metres from cabinet I've put it down to demand.
We watch a lot of " on demand" services using Roku HDMI Stick and overall our viewing hasn't been seriously affected.
Does, however, make adverts seem a joke.
Re: Is this normal / acceptable, or a problem that can be fixed?
19-02-2016 10:02 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Is this normal / acceptable, or a problem that can be fixed?
19-02-2016 4:42 PM
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http://www.thinkbroadband.com/speedtest.html
Re: Is this normal / acceptable, or a problem that can be fixed?
22-02-2016 9:04 AM
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A 90% variation is rather extreme - 36Mbps to below 4Mbps
Connection seems perfectly stable.
Plusnet Hub One is plugged straight into master socket
http://www.thinkbroadband.com/speedtest/results.html?id=145613165216728692890
Re: Is this normal / acceptable, or a problem that can be fixed?
22-02-2016 10:00 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Is this normal / acceptable, or a problem that can be fixed?
22-02-2016 7:10 PM
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http://www.thinkbroadband.com/speedtest/results.html?id=145616821488894211304
And another
http://www.thinkbroadband.com/speedtest/results.html?id=145616874028282151018
Re: Is this normal / acceptable, or a problem that can be fixed?
22-02-2016 7:52 PM
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Re: Is this normal / acceptable, or a problem that can be fixed?
22-02-2016 8:27 PM
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If you are asked to run another test only run it when you know it is slow otherwise they'll take a test run in the morning at normal speed as it's fixed and BT will close the fault!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Is this normal / acceptable, or a problem that can be fixed?
22-02-2016 8:28 PM
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http://www.thinkbroadband.com/speedtest/results.html?id=145617209231971580464
LU7 2TX on Leighton Buzzard, Beds ( nearby code)
Speed even slower than I got with adsl during evenings
Only things I have currently connected is this laptop and my mobile phone.
So much for super fast fibre
Re: Is this normal / acceptable, or a problem that can be fixed?
22-02-2016 8:37 PM
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If it's wireless you need to test wired to rule out local interference with the Wifi.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Is this normal / acceptable, or a problem that can be fixed?
22-02-2016 8:57 PM
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Just added this to ticket
Your service was found to be performing poorly.
Please raise a fault with your service provider, stating that the BT Performance Tester tool indicates poor service throughput performance after the third test.
Download speedachieved during the test was - 1.85 Mbps
For your connection, the acceptable range of speedsis 20 Mbps-38.67 Mbps .
Additional Information:
IP Profile for your line is - 38.67 Mbps
Re: Is this normal / acceptable, or a problem that can be fixed?
22-02-2016 10:26 PM
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Then it may not be possible for anyone to progress this further. Wifi is simply not reliable enough at any frequency for people to take connection performance issues seriously.
Quote from: nadger Not possible at present but problem exists on 2.4 and 5Ghz
Why is it not possible? All you need is an Ethernet cable to connect your laptop to the router.
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