Is this it?

[#1]

On 24th July 2017 our service was transferred over to Fibre Extra. I did receive an email mentioning that it can take up to 10 days for speeds to stabilise etc,etc and in this regard this post maybe some what premature. Apologies in advance if this proves to be the case. However I have to say that my early impressions are that the performance is no different to the standard broadband I had with PlusNet and I'm not entirely sure how much better it can get. 

For a few days afterwards we were receiving speeds of around 30-45mbps and upload speeds of around 10mpbs and the performance was still not noticeably different than before; these have dropped to 10mbps for download and 6mpbs for uploads and ping latency of 550 ms as of today.

My other half has a fixed connection to the router and she has not noticed any speed increase and neither has anyone else on a wireless connection since the upgrade. Can anyone else help because I'm beginning to think that upgrading was pointless.

[#2]

Hi , firstly FTTC should find its best within the first 48 hours Via the DLM ,,,  so the 10 days is a bit wrong again

Your WiFi tests can always show odd variable  results and it best to test speeds wired .

what does it say here when you put your phone in number  https://www.dslchecker.bt.com/

[#3]

Thanks for your reply. The link shows the below

VDSL Range A (Clean) Downstream High 80mbps Low 62.5 and Upstream High 20 Low 20

VDSL Range B (Impacted) Downstream High 70.6mbps Low 39.8 and Upstream High 20 Low 11.5

It mentions that the line is on a Market B Exchange.

Any response will be greatly appreciated.

[#4]

How are you testing the speeds? Is it over a wired or wireless connection?

[#5]

Both ways and it is pretty much identical.

[#6]

Hi there,

Checking your estimates you should be connecting between 62.5Mb/s and 80Mb/s

Featured Products	Downstream Line Rate(Mbps)		Upstream Line Rate(Mbps)		Downstream Handback Threshold(Mbps)	WBC FTTC Availability Date	WBC SOGEA Availability Date	WBC FTTC 18x2 Provide Availability	WBC FTTC 18x2 Sim Availability	Left in Jumper
	High	Low	High	Low
VDSL Range A (Clean)	80	62.5	20	20	55	Available	--	--	Yes	--

However running a line test is showing your line connected through at 45.1Mb/s

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0003
Description	No problem found, OAM test is not currently supported on this line.
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	45.1 Mbps
Upstream Speed	10.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Detected
Repetitive Electrical Impulse Noise	Not Detected
Estimated Line Length In Metres	629.3
Upstream Rate Assessment	Low
Downstream Rate Assessment	Reasonable
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Current 15Min Bin Retrains	0
Last 15Min Bin Retrains	0
Profile Name	0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2017-07-24T08:15:00

I'd advise getting this reported to us as a fault at https://faults.plus.net

[#7]

Thanks Chris. I'll do that.