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Is this a mistake?

jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Is this a mistake?


@ejs wrote:

Perhaps they should have just made people pick one of the services currently available to new customers instead, hopefully that would have been simpler than arranging something different.


I don't understand why they haven't plugged the gaping hole in their product range and made 55/10 a standard product - and then moved us all to it.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
ITWorks
Superuser
Superuser
Posts: 2,006
Thanks: 667
Fixes: 7
Registered: ‎05-11-2008

Re: Is this a mistake?

Same reason they decided to go from 40/20 to 40/2 instead of 40/10 , to save money.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

billnotben
Community Veteran
Posts: 7,403
Thanks: 1,941
Fixes: 2
Registered: ‎23-09-2010

Re: Is this a mistake?


@ejs wrote:

Perhaps they should have just made people pick one of the services currently available to new customers instead,


Or just wait until those contracts ran out.

shylok
Rising Star
Posts: 252
Thanks: 23
Fixes: 1
Registered: ‎29-11-2014

Re: Is this a mistake?

I also appear to have been downgraded without the upgrade (already tried rebooting modem), im close enough to the cab to benefit from the increased downstream (68mbps max estimate) on my line, the loss of 4mbps upload i don't mind however the annual increases in line rental i do, something that most ISPs are milking to offset the competitive low price of their broadband products

147026985009546783778.png24583278632169988782.png

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,541
Fixes: 12
Registered: ‎01-12-2010

Re: Is this a mistake?

4 Days , 379 posts Undecided and no one at PN has the Guts to post a Service Notice Sad  NOT even a apology

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andytay
Rising Star
Posts: 106
Thanks: 16
Registered: ‎17-05-2016

Re: Is this a mistake?

This reminds me of a couple of months ago when youview had issues with accessing pay channels, this went on for weeks and no one from plusnet gave us any updates.

I have no issues with the forum admins as they are probably kept in the dark too but plusnet come on! We pay for a service so give us what we pay for!

Araf
Grafter
Posts: 29
Thanks: 3
Registered: ‎01-02-2015

Re: Is this a mistake?

Is it 55/10 day?

OR

Groundhog day-a situation in which a series of unwelcome or tedious events appear to be recurring in exactly the same way.

John_Leeming
Dabbler
Posts: 16
Thanks: 2
Fixes: 1
Registered: ‎09-07-2012

Re: Is this a mistake?

Just taken a look at Plusnet reviews on TrustPilot....Oh dear I hadn't realised how downhill Plusnet had fallen. Replying to the majority of complaints with a stock answer doesn't bode well either. Are we being conned? Has anyone good experience with other ISP's?

Bob1
Rising Star
Posts: 56
Thanks: 10
Registered: ‎01-08-2016

Re: Is this a mistake?

Well, we're into day 4 now.

One of the problems with checking back here (an experience a bit like watching paint dry) is that my eyes keep drifting to the bottom of the page, where it says: "We'll do you proud .............. We believe that paying less shouldn't mean a compromise in service."

 

arciere
Newbie
Posts: 3
Registered: ‎03-08-2016

Re: Is this a mistake?

 

That's right. You get that by paying more, as it's just happened.

Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules

Araf
Grafter
Posts: 29
Thanks: 3
Registered: ‎01-02-2015

Re: Is this a mistake?

Part of the code of practice has now changed - new wording in Bold;

We're committed to offering the highest levels of service within our industry; therefore you can be assured that we take all customer issues seriously but will be from now on applying the "growing mushrooms" principle of feeding customers bovine manure (best Yorkshire) and keeping them in the dark!

Axolotl
Grafter
Posts: 25
Thanks: 4
Registered: ‎13-02-2014

Re: Is this a mistake?

I got caught in the 40/20 becomes 40/10 instead of 55/10 problem on Monday.

Unfortunately, I was not able to login here because of the forum changes that happened ages ago, so I phoned your helpdesk three times, Monday and Tuesday and got a different story each time. Latest was that it should all be fixed by today (Wednesday).

Today, my upload speed throughput has dropped from 9 to 5 on BT speedtester., my download is stuck at 38  throughput.

Is this a new problem that I should report, or has Plusnet just made a bad mess worse?

This is going from bad to worse. Is there any update on exactly when this will be sorted?

SwindonMan8
Dabbler
Posts: 18
Registered: ‎19-06-2016

Re: Is this a mistake?

Something recently seems to have changed, I am currently having to wait until the 9/8/16 ( 1 Week ) for an engineer to call for a fault which Plusnet have recognized .

Appointment ref: 3454CB6FR  
Fault ref: 3-149038322051
Visit Number:1
Araf
Grafter
Posts: 29
Thanks: 3
Registered: ‎01-02-2015

Re: Is this a mistake?

Hey Plusnet, you can take being a Yorkshire person too far.

 

‘Ear all, see all, say nowt.  Eat all, sup all, pay nowt. 

And if ever thou does owt fer nowt – allus do it fer thissen

Mayfly
All Star
Posts: 1,500
Thanks: 344
Fixes: 1
Registered: ‎04-06-2009

Re: Is this a mistake?

Well I've just done 2 speed tests

1st by Ookla,  52/9.5

2nd Speed of me,  56/10 so mine has changed since I rebooted yesterday.

 

I don't think there is an over reaction to this thread, if PN asked us to pay extra and we only paid a portion of that increase if that they would soon be sorting something out or cutting the service, As I said before I don't think any of this is deliberate, I don't believe they said this what we will tell them but not do anything about it, but can't say I'm surprised it's happened.