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Is there no way of opening a ticket online?

stonechat2017
Hooked
Posts: 5
Registered: 27-11-2017

Is there no way of opening a ticket online?

I am online and have been with Plusnet for a few days.

 

Just got an email saying a router will be delivered

 

But already got it. Do not need another and will not queue up to speak to someone and no online help system

1 REPLY
RealAleMadrid
Seasoned Pro
Posts: 658
Thanks: 241
Fixes: 10
Registered: 07-07-2009

Re: Is there no way of opening a ticket online?

Just ignore it, they probably won't send another one, I expect the e-mail was for the router that they sent. PlusNet's ordering systems are extremely flaky.