cancel
Showing results for 
Search instead for 
Did you mean: 

Is there a problem with Southbank Point of Presence ?

Farrinaf
Grafter
Posts: 35
Thanks: 2
Registered: ‎22-03-2013

Is there a problem with Southbank Point of Presence ?

As per heading FTTC synching at 60/20 Significant packet loss started at 8am this morning,

See here for ping monitoring

http://www.thinkbroadband.com/ping/share/8cf11ce63dc98b72c85a34accda060b3-05-12-2016.html

Other PN users reporting similar issues see here

http://forums.thinkbroadband.com/plusnet/4519470-plusnet-slownesscongestion-this-morning-2mbps-singl...

Any chance Support can take a look please ? (Can't be bothered waiting 30 + minutes in a queue presently)

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,984
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Is there a problem with Southbank Point of Presence ?

I believe this was spotted this morning by our engineers and it looks like it's sorted now.

Let us know if you're still having further issues.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Farrinaf
Grafter
Posts: 35
Thanks: 2
Registered: ‎22-03-2013

Re: Is there a problem with Southbank Point of Presence ?

It does indeed seem to be fixed (I'm still connected to said Gateway). Let's hope it behaves itself

Any indication as to what the actual problem was - routing issue ?

Thanks