Is my speed being throttled?

[#1]

My download speed has suddenly dropped to a very steady 38 Mbs. With all of the problems that my account has suffered over the past year, could someone please check that I'm not being artificially throttled? Thanks.😊

[#2]

Hi @tijara33,

I'm sorry that your speed has dropped and for any inconvenience that this has caused you.   Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in speed faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net

[#3]

I am located in the north east scotland and my speed dropped from 52 meg average to a steady 40 megs this morning.  I mostly use BT wholesale speed tester but other tests confirm the 20% drop. 

[#4]

Thanks, EmilyD, I'll leave it for a couple of days.

[EmilyD]

EmilyD. Sadly the link for fault submission isn't working. Could you please update it? Many thanks.

[EmilyD]

EmilyD

Hiya. I found a link & the further analysis confirms that my download speed is much lower than it should be. I look forward to the results of your investigation.

[#7]

EmilyD

I've just received my monthly Sam Knows report & my speed suddenly dropped around 24 May & has remained at that lower speed.

[#8]

I've just run the BT diagnostics again & the ip profile is showing that I have indeed been downgraded by Plusnet. Will someone please sort this out, otherwise, I will cancel my contract. I will call tech support tomorrow if this hasn't been picked up. Thank you.🤔

[#9]

Wow, straight through to tech support, now being investigated. 😀

[#10]

As advised, I switched off the modem & router overnight, please tell M in tech support because it has made no difference to my download speed.😥 Consequently I would still like this possible fault to be investigated. Thanks.

[#11 · Accepted solution]

I received an overnight email from tech support asking me to try & reset the router 1 more time before sending an engineer & voila as if by magic my speeds are back to where they should be. Thanks for the support PN.😃